Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Last Year to EVER use Turbo Tax
on April 10, 2026
Posted by: IFELL FORYOURSCAM
from Texas
Terrible, you make the last part so complicated, and don't offer a confirmation page confiming what will be charged that I ended up paying 79 dollars for a filing that should have been free. And yes, I selected the free version, so now my refund decreased by 50%. You do that on purpose, because no way to double check. This is the last time me or my parents will be using this service.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
taxes
on April 10, 2026
Posted by: Anonymous
from ohio
So easy and wish i would have done this years ago. Thanks for all your help.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very User friendly
on April 10, 2026
Posted by: Cristor21
from Flordia
The process was very user friendly, with lots of guidance and resources. Will definitely use again!
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent
on April 10, 2026
Posted by: Cywhill
from Georgia
Turbo tax was very thorough and accurate. The process was not long at all. Thank you very much!!!!
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I love turbo tax
on April 10, 2026
Posted by: Lorenzo16
from IN
very easy to use. the side bar with more info and details was extremely helpful
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax & Done
on April 10, 2026
Posted by: Cdb5775
from Washington
Information input was transferred accurately through most of the process. There were some duplicates that needed to be removed & information transferred to wrong person corrected. These issues were easy enough to correct. The option to copy documents & information input by app has never worked well. Therefore, I’m glad for the input yourself option. Skipping the scanning next time. Guidance was okay. Pages where they are wanting certain things signed that are not required need a back or continue button. I like the option to be able to ask questions. Some answers are helpful. I’d still recommend the product. Just stick to what you actually need.
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
We’re glad you chose us, but sorry to hear the process wasn’t as seamless as it should have been. Your insights are being shared with our team so we can fix these friction points for the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on April 10, 2026
Posted by: randy b 6425
from florida
helpful. got me thru it explained well I had used turbo tax 15 years
Response from turbotax.intuit.comBy TurboTax Care Team, April 10, 2026
Your long-standing loyalty is a huge part of why we're here. We value your business and are happy to support your filing needs year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
not a fan
on April 10, 2026
Posted by: N74eva
from Arizona
I am not a fan of NO MORE CD's for TT, don't like having to use the Net to get the data.
Written by a customer while visiting turbotax.intuit.com