Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
EASY and Helpful
on May 7, 2026
Posted by: Shellteaches
from PA
EASY QUICK!!!!!!!! I am NOT good with anything involving words and numbers, Turbo Tax made this super easy for me! First Time and I will be back!!!
Response from turbotax.intuit.comBy TurboTax Care Team, May 7, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
it was fine
on May 6, 2026
Posted by: kdwald
from Louisville TN
the experience was fine but did not except such a big charge
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, May 12, 2026
It’s great to hear you were happy with the service. We aim to keep our pricing fair for the level of tax expert guidance we provide, and we’ll certainly keep your comments in mind as we look for ways to add even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome!!!
on May 6, 2026
Posted by: Anonymous
from Georgia
Very easy to use this site. I have used it for years and always get my return fast.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, May 12, 2026
We appreciate the time you took to share your feedback. Thank you for your continued confidence in TurboTax—it’s a privilege to work with you again.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
You made a mistake
on May 6, 2026
Posted by: Frfrf
from Ny
You made a mistake. I should have itemized but you sent the return with standard deduction. I wish I would have found your mistake before filing my taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Its ight
on May 5, 2026
Posted by: Guesstwork
from Kansas
Make it more clear in what ur asking as well as more fluent
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Expert is #1
on May 5, 2026
Posted by: MKKelley
from Texas
The expert I had was awesome - he walked me through the steps to take to get my return completed properly!
Response from turbotax.intuit.comBy TurboTax Care Team, May 12, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good
on May 5, 2026
Posted by: Gavin I
from South carolina
It was helpful! Walked me thru everything.thank you
Response from turbotax.intuit.comBy TurboTax Care Team, May 12, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Phone operators
on May 5, 2026
Posted by: Tarquinius
from Abroad
TurboTax is as good as usual but I want to talk about the phone help. It took me a few tries to ask for a call because my case is a bit unusual, but at the third try I was helped by an OUTSTANDING OPERATOR. She turned it into a walk in the park. Fantastic!
Response from turbotax.intuit.comBy TurboTax Care Team, May 12, 2026
Thank you for the shout-out to our team. We know every tax situation is unique, and we’re happy our tax experts were able to provide the specific guidance you were looking for.
Written by a customer while visiting turbotax.intuit.com