Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,507 Reviews)
Rating breakdown 87,507 reviews
5 Stars
64,981
4 Stars
9,635
3 Stars
4,262
2 Stars
2,725
1 Star
5,904
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Turbotax disappoints again
on January 16, 2026
Posted by: unhappy_customer89
from Wasington
Started on the app, got a 7a error that I couldn't fix in the app. Came to the website, the site crashed twice. followed the instructions to remove the page for 7a question. Got the same error. After a minute of troubleshooting, I finally got it to work. I am also not happy that I can't file for free anymore since i did delux one year, thats very frustrating.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awesome
on January 16, 2026
Posted by: Nat2001
from Tennessee
It was a very easy process. Loved it and will be using them next year
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
"We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes."
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax was Amazing!
on January 16, 2026
Posted by: JP8584
from California
Simple guidance to make it very easy to fill out the right information without wasting time
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
"We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax."
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
thanks TurboTax
on January 16, 2026
Posted by: Lynn695
from GA
i use them every year great experience every time!
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
"Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on."
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TURBO TAX JUST WANTS MONEY
on January 16, 2026
Posted by: MoneyHungryturbotax
from pa
They Charge more and more and more every single year I do my taxes its insane makes me sick!!
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Company Greed has ruined turbo tax.
on January 16, 2026
Posted by: jdawg0024
from California
Doing my taxes was easy enough, but the amount of times I was asked to "upgrade" my product was ridiculous. If I wanted a different product I would have chosen that product.
Then the check out tactics at the end with "How do you want to receive your refund" By not putting all the options for user to see is out right horrible. I shouldn't have to know to click "no thanks" to see all the remaining options such as the "FREE" way to use direct deposit. I will not be using this service next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbo tax
on January 16, 2026
Posted by: Jass0224
from fort worth TX
easy too use self-guiding and easy process LOVE TURBO TAX
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
"We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax."
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
fast, safe, and simple
on January 16, 2026
Posted by: Mmc10
from ca
It’s so nice to have the feature of uploading a digital copy of your W2 and every box is filled in automatically! Then you jus simply answer all the questions in each category to se if you have any tax breaks. They give options on how to receive your refund and there’s even an option to pay your fees by deducting the fees from your returns if you get any. I’ve bee using this for about 5 years now and it gets easier every time.
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
"Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on."
Written by a customer while visiting turbotax.intuit.com