Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,415 Reviews)
Rating breakdown 87,415 reviews
5 Stars
64,918
4 Stars
9,620
3 Stars
4,255
2 Stars
2,721
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Best in the Business... Still
on January 15, 2026
Posted by: JJsMom0408
from Houston, TX
Value: High (for the time saved)
I’ve used TurboTax for several years now, and while I always consider trying a cheaper alternative, I keep coming back because they make the process almost too easy. If you are a standard filer with a W-2 and a few basic deductions, here is why it’s worth it:
The "Snap and Done" Experience
The best part of TurboTax is the W-2 import. I didn’t have to type in a single number from my form. I just searched for my employer, logged in, and every box was filled out instantly. This alone saves me about 20 minutes of squinting at tiny boxes and worrying about typos.
The best part of TurboTax is the W-2 import. I didn’t have to type in a single number from my form. I just searched for my employer, logged in, and every box was filled out instantly. This alone saves me about 20 minutes of squinting at tiny boxes and worrying about typos.
It Talks Like a Human
It doesn't feel like you're doing taxes; it feels like you're having a chat. It asks simple questions—"Did you move?" or "Did you have any healthcare expenses?"—and then it handles the complex math behind the scenes. I never had to look at a single confusing tax code or IRS worksheet.
It doesn't feel like you're doing taxes; it feels like you're having a chat. It asks simple questions—"Did you move?" or "Did you have any healthcare expenses?"—and then it handles the complex math behind the scenes. I never had to look at a single confusing tax code or IRS worksheet.
Confidence Before You File
The CompleteCheck feature is a life-saver for my anxiety. It scans the entire return for missing info or weird flags that might trigger an audit. Seeing that "All Clear" green checkmark before I hit the submit button gives me the peace of mind that I’m not going to get a scary letter from the IRS in six months.
The CompleteCheck feature is a life-saver for my anxiety. It scans the entire return for missing info or weird flags that might trigger an audit. Seeing that "All Clear" green checkmark before I hit the submit button gives me the peace of mind that I’m not going to get a scary letter from the IRS in six months.
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
"We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes."
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
SO EASY!
on January 15, 2026
Posted by: Sossi90
from Illinois
I don't have a complicated return and Turbo Tax is user friendly and makes it so easy to do my taxes myself. If I DO need help, it’s just a click away!
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, January 24, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fantastic service
on January 15, 2026
Posted by: samiam29
from MO
Fast, easy and affordable! I will be back again next year.
Response from turbotax.intuit.comBy TurboTax Care Team, January 24, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Awesome!
on January 15, 2026
Posted by: tphip92
from Washington
Accurate, simple, user-friendly, helpful advice and tools, great features, easy to use, compatible.
Response from turbotax.intuit.comBy TurboTax Care Team, January 24, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
EASY
on January 15, 2026
Posted by: CRACHEL
from TX
EASY TO USE AND NAVIGATE, QUICK, GREAT FEATURES, VERY COMPATIBLE
Response from turbotax.intuit.comBy TurboTax Care Team, January 24, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is awesome!!!
on January 15, 2026
Posted by: Emerita
from Oklahoma city
I been using turbo tax intuit for 6 years and I'm happy with there product and its amazing I get the help that I need to get my most refund and I would highly recommend them thank you for everything!!!!!
Response from turbotax.intuit.comBy TurboTax Care Team, January 24, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
NOT free
on January 15, 2026
Posted by: jbsnek
from TX
It is supposed to be free, but we paid $89.00 sooo not free
Response from turbotax.intuit.comBy TurboTax Care Team, January 24, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Could be better
on January 15, 2026
Posted by: Kjsm6
from Ohio
Honestly the product works great but i dont understand how i have to pay $130.00 for something my girlfriend can file for free, its like once you pay they dont let you go back to the "free" version
Written by a customer while visiting turbotax.intuit.com