Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,415 Reviews)
Rating breakdown 87,415 reviews
5 Stars
64,918
4 Stars
9,620
3 Stars
4,255
2 Stars
2,721
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
amazing
on January 15, 2026
Posted by: lmklc
from md
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Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
"Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services."
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 15, 2026
Posted by: Deane14
from Fl
It was ok a little pricey but its good to use if your want to do it yourself self
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
"Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver."
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Last Year Using This Website.
on January 15, 2026
Posted by: Will Not Use
from North Carolina
Very quick and easy to file but too many fees. Most likely will be my last year using TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy
on January 15, 2026
Posted by: BA Barney
from MO
Guided me through the process easily and explained every step.
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
"We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes."
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is amazing
on January 15, 2026
Posted by: sweetheart96
from tx
Helpful and easy to use. has help as needed when questioning how to fill out the blanks.
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
"Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you."
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is a Must
on January 15, 2026
Posted by: Ali4210
from Nevada
I highly recommend Turbo Tax. Their customer service is second to none. The product quality is consistently outstanding, exceeding my expectations every time.
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
"Thank you for your feedback. We're glad that our team was able to assist you effectively, as it's our goal to provide clear, helpful support every step of the way."
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is great
on January 15, 2026
Posted by: julez1967
from tx
super easy to use and didn't take long very accurate
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
"We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers."
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not The Smoothest
on January 15, 2026
Posted by: 501Bryce
from North Carolina
This year was pretty difficult to file, not due to the system, but mainly because of this years questions being extremely hard to interpret. The main culprit was North Carolina's State Tax questionnaire. I was abusing the A.I. in hopes of understanding the questions a little bit better and I managed. I recommend allowing the A.I. to have interface with what question the taxpayer is on, that way if they become stuck, they don't have to completely break down the question and multiple choice if it is involved. That's just my suggestion.
Written by a customer while visiting turbotax.intuit.com