Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,415 Reviews)
Rating breakdown 87,415 reviews
5 Stars
64,918
4 Stars
9,620
3 Stars
4,255
2 Stars
2,721
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is the way
on January 15, 2026
Posted by: DeltaMatt79
from Alaska
TurboTax is easy to use and if you need it there are plenty of resources
Response from turbotax.intuit.comBy TurboTax Care Team, January 19, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on January 15, 2026
Posted by: Child of God77
from 2425 Oakland Ave
Easy and quick, but I was charged for max and I only used basic
Response from turbotax.intuit.comBy TurboTax Care Team, January 19, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast and easy
on January 15, 2026
Posted by: Kanb1
from Illinois
Quick and easy was able to file in under 1 hour thanks
Response from turbotax.intuit.comBy TurboTax Care Team, January 19, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to Use.
on January 15, 2026
Posted by: Tree3912
from FLorida
Very easy to do. But they added an extra cost to do direct deposit. Which I DID NOT like.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 19, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Miss when TurboTax was FREE
on January 15, 2026
Posted by: clariplz
from VA
Guidance is extremely wordy and not helpful. Also, why am I being charged to do my own taxes?
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Used Turbo for years!!
on January 15, 2026
Posted by: Drewskkkii
from Oklahoma
Used turbo tag for years.. easy to navigate with no problems!
Response from turbotax.intuit.comBy TurboTax Care Team, January 19, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love this site
on January 15, 2026
Posted by: Dawn3868
from Florida
So easy to do!!!! Always easy to dim mistakes and helps in every way!
Response from turbotax.intuit.comBy TurboTax Care Team, January 20, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Amazing!!
on January 15, 2026
Posted by: Boymomma6
from CO
I’ve used turbo tax for many years and last year I opted to an office and they messed up everything. Im glad im back and they make it so easy
Response from turbotax.intuit.comBy TurboTax Care Team, January 20, 2026
Thanks for choosing TurboTax this year! We know switching services is a big decision, and we're honored you picked us. We look forward to helping you again next year.
Written by a customer while visiting turbotax.intuit.com