Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,507 Reviews)
Rating breakdown 87,507 reviews
5 Stars
64,981
4 Stars
9,635
3 Stars
4,262
2 Stars
2,725
1 Star
5,904
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Jason ROCKS!
on January 16, 2026
Posted by: EvelKel78
from Oklahoma
Jason was super helpful with some software issues, they have been resolved
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, January 22, 2026
We're so pleased to hear that your experience with our support team was a positive one. Thank you for your kind words and for choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on January 16, 2026
Posted by: boodle75
from ny
I have used turbo tax for years. I will continue to do so. Makes life easier.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, January 22, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Errors in the system?
on January 16, 2026
Posted by: Lilly_B
from 16 Resh Rd.
The process was a little glitchy this year. Whenever I put in the info for my son as a dependent, 9yo, it said we didn't qualify for the child credit thing. had to go back multiple times for it to load properly.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, January 22, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great job
on January 16, 2026
Posted by: dew2711
from ga
love turbo tax the info ya give to make a way to understand if you dont thank you
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on January 16, 2026
Posted by: ElleW1978
from Alabama
Awesome experience and easy to follow. I will definitely be using this again next year!
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Difficult journey
on January 16, 2026
Posted by: Possumgirl22
from Michigan
Seems like it takes me longer and longer to get my taxes done! This year I had to get an IP PIN from the IRS.~go to THAT website -pictures of Drivers Licence AND birth certificate not clear enough to upload!!( after 3 trys w\ phone AND tablet?) then wait 2 hours for a VIDEO chat with IRS person to get photo of my paperwork with my face? I am assuming this is an ICE thing? The tax info loaded easily as before, but overall much less satisfied with this process.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It’s ok
on January 16, 2026
Posted by: Anonymous
from Tn
It was ok it really took a long time loading and was not transparent on pricing you choose free and it makes you choose the one that makes you pay
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on January 16, 2026
Posted by: Lynn235
from michigan
Easy to use and understand. They let you know the fees as you go along and help you understand anything you dont!
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com