Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,415 Reviews)
Rating breakdown 87,415 reviews
5 Stars
64,918
4 Stars
9,620
3 Stars
4,255
2 Stars
2,721
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
awesome
on January 16, 2026
Posted by: ElleW1978
from Alabama
Awesome experience and easy to follow. I will definitely be using this again next year!
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Difficult journey
on January 16, 2026
Posted by: Possumgirl22
from Michigan
Seems like it takes me longer and longer to get my taxes done! This year I had to get an IP PIN from the IRS.~go to THAT website -pictures of Drivers Licence AND birth certificate not clear enough to upload!!( after 3 trys w\ phone AND tablet?) then wait 2 hours for a VIDEO chat with IRS person to get photo of my paperwork with my face? I am assuming this is an ICE thing? The tax info loaded easily as before, but overall much less satisfied with this process.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It’s ok
on January 16, 2026
Posted by: Anonymous
from Tn
It was ok it really took a long time loading and was not transparent on pricing you choose free and it makes you choose the one that makes you pay
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to use
on January 16, 2026
Posted by: Lynn235
from michigan
Easy to use and understand. They let you know the fees as you go along and help you understand anything you dont!
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax was easy
on January 16, 2026
Posted by: GGNB
from Texas
Fast and easy to use. Made the process simple and stress free
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax#1
on January 16, 2026
Posted by: TimBlydenburgh
from Florida
So easy, a cave man can do it. Filing my taxes was quick and easy. My information was saved from last year, I was able to import my W2 and a got a decent refund.
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax
on January 16, 2026
Posted by: finecy87
from Nebraska
Very Easy to use and it explains everything so well.
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Amazing system flawless entry very easy to navigat
on January 16, 2026
Posted by: Gunni587
from NC
This was an awesome experience i recommend it to anyone.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com