Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,415 Reviews)
Rating breakdown 87,415 reviews
5 Stars
64,918
4 Stars
9,620
3 Stars
4,255
2 Stars
2,721
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Great Experience
on January 16, 2026
Posted by: Gigi7028
from AL
Great experience. Quick and easy! Guidance was super helpful. Will definitely use this service again next year!
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, January 22, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very efficient
on January 16, 2026
Posted by: Peaches Apple
from Maryland
Very efficient and convenient and very informative
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, January 22, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo tax hidden until the end fees
on January 16, 2026
Posted by: brokegirltn
from TN
good for asking all the correct questions, but bad on them for not letting you fie free 1040 easy form and not disclosing all fees up front when doing direct deposit and still charge for the free one so it still cost 89 bucks for filing and refund to bank account. not cool turbo tax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Great
on January 16, 2026
Posted by: hamakim
from Oklahoma
This was really easy to get navigate an I am very please with the outcome
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, January 22, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Jason ROCKS!
on January 16, 2026
Posted by: EvelKel78
from Oklahoma
Jason was super helpful with some software issues, they have been resolved
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, January 22, 2026
We're so pleased to hear that your experience with our support team was a positive one. Thank you for your kind words and for choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on January 16, 2026
Posted by: boodle75
from ny
I have used turbo tax for years. I will continue to do so. Makes life easier.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, January 22, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Errors in the system?
on January 16, 2026
Posted by: Lilly_B
from 16 Resh Rd.
The process was a little glitchy this year. Whenever I put in the info for my son as a dependent, 9yo, it said we didn't qualify for the child credit thing. had to go back multiple times for it to load properly.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, January 22, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great job
on January 16, 2026
Posted by: dew2711
from ga
love turbo tax the info ya give to make a way to understand if you dont thank you
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com