Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
whatever
on April 11, 2026
Posted by: Hard Gerard
from NY
I thought I could file for free. I didn't select the 79$ option
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
We’re thrilled you had a great experience, though we hear you on the cost. We aim to provide a level of accuracy and ease that makes the online tax filing investment worth it, and we appreciate you choosing us despite the price.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
TurboTax online is not good, not user friendly.
on April 11, 2026
Posted by: Jan4236
from Arizona
Already gave some feedback during the return entry. All that is still valid concerns.
-Was not clear where to enter my IRS est tax payments. I searched for 1040ES and nothing was found. Had to go back to the entry screens and click in and out to see where to enter the est tax payments.
-Won't be doing this online again next year. Too frustrating, even for a long time TurboTax user. Will order much cheaper download desktop version elsewhere and do them just as I have been (on TurboTax) in previous years.
-I had to exit out of state as to not be charged for it. I always file state AZ by mail. I was upset that I could not at least print the state without being charged more money.
-Was not clear where to enter my IRS est tax payments. I searched for 1040ES and nothing was found. Had to go back to the entry screens and click in and out to see where to enter the est tax payments.
-Won't be doing this online again next year. Too frustrating, even for a long time TurboTax user. Will order much cheaper download desktop version elsewhere and do them just as I have been (on TurboTax) in previous years.
-I had to exit out of state as to not be charged for it. I always file state AZ by mail. I was upset that I could not at least print the state without being charged more money.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awesome
on April 11, 2026
Posted by: Turbo Cool Aid
from Henderson, North Carolina
Good Guidance, Accuracy, Compatibility, Features and Interface
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Trustworthy Tax Assistance
on April 11, 2026
Posted by: MWM24
from Wisconsin
Filing with Turbo Tax was easy and remains my product of choice for six years. The system provided me with guidance and allowed me to get my most accurate return!
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Intuitive and informative
on April 11, 2026
Posted by: Padawanmj10
from Georgia
Consistent experience year to year. Even with updates to your system it does not complicate the process next year.
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
really like turbotax
on April 11, 2026
Posted by: dnvalentine1
from ca
Very easy interface, convenient and fast. Confident in the product
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Slow
on April 11, 2026
Posted by: RuthE06
from California
Program is slow, takes a long time to move from page to page or clicking around the site/program. I compared with other programs, H&B and TaxAct etc. They are faster, but decided to go with TaxAct because it was easier to read and explanations where much informational.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy
on April 11, 2026
Posted by: Grant 93
from South Dakota
Easy and quick to use, corrected my mistakes for me
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com