Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,414 Reviews)
Rating breakdown 87,414 reviews
5 Stars
64,917
4 Stars
9,620
3 Stars
4,255
2 Stars
2,721
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax
on January 16, 2026
Posted by: Gabby1969
from NC
Excellent Service use Turbo Tax every year. No issues so far
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on January 16, 2026
Posted by: ally7337
from west virginia
quick and easy to use, i did it myself and is a lot cheaper than other places
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
Thank you for your feedback! We're glad our fees met your expectations, and we'll keep working to offer the best value possible.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on January 16, 2026
Posted by: Tg345
from Nevada
Easy and fast would recommend for first times users
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax makes life easier. Awesome!
on January 16, 2026
Posted by: Balla Boi
from Nevada
The process was fast and easy, and they are very helpful.
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
SCAM
on January 16, 2026
Posted by: MeliMac
from Minnesota
Such a scam. I was filing my simple 1040 form which is supposed to be free. My session timed out and when I logged back in and selected pick up where you left off, suddenly it said I didn't qualify for the Simple Form and said I had to pay for deluxe turbo tax, the reasoning I no longer qualified was because it said I had a Medicare 1095. Which I did not. I even double check that those selections were set to not having those forms and it still would not allow me to Simple File. When I tried to clear and start over it would not let me do that either stating that I already registered/paid, which made no sense since it was a free filing I was working on. SCAM SCAM SCAM to make money off people.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
free federal fee
on January 16, 2026
Posted by: free federal
from ohio
If you the federal is supposed to be free than why are you charging a fee? It should be free
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Fees have gotten out of control
on January 16, 2026
Posted by: GFYB333322221111
from Missouri
the fees are insane and this is criminal turbo tax is a corrupt monopoly that preys on the poor
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I use Turbo Tax every year! It’s the best!
on January 16, 2026
Posted by: JenCM417
from Texas
Turbo Tax walks you through ever single step! It is so helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com