Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,413 Reviews)
Rating breakdown 87,413 reviews
5 Stars
64,917
4 Stars
9,620
3 Stars
4,255
2 Stars
2,720
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Turbotax fees suck
on January 17, 2026
Posted by: mccoy78
from Ohio
All the extra fees they charge have become insane. Do better turbotax
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Easy to use
on January 17, 2026
Posted by: KeelyBear
from NC
Very easy to use if you have a simple return. But the fee was a bit high for a simple return.
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbotax was great
on January 17, 2026
Posted by: childofgod26
from mo
it was user friendly step by step to finish!! will use next year!
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great service very easy to use
on January 17, 2026
Posted by: Cz1982
from Kansas
Was very easy to use Didn’t take long for me to use app
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick easy process
on January 17, 2026
Posted by: ToriBaby
from 2300 W San Angelo St, Apt 3077
Love it. Quick and easy. Most refund back possible
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
It's great to know that you were satisfied with your refund amount. We appreciate your trust in TurboTax, and look forward to assisting you again in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is the way to do
on January 17, 2026
Posted by: MrRevol
from New York, ny
Been using TurboTax for many years. It’s the quickest most accurate way to do it without making a mistake and getting the max refund.
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Works!!
on January 17, 2026
Posted by: CashMoneyBrother
from CT
I had to call a live expert, at no extra cost, and she told me how to find my overtime premium. Then turbo tax calculated the "1/2".
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbo tax charged me more than I chose
on January 17, 2026
Posted by: GrandmaBrandy2962
from california
turbo tax charged me more than I chose my options .
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com