Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,313 Reviews)
Rating breakdown 87,313 reviews
5 Stars
64,855
4 Stars
9,603
3 Stars
4,250
2 Stars
2,714
1 Star
5,891
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Hidden Fees
on January 28, 2025
Posted by: Disgruntled Customer01
This will be the last year I use Turbo Tax. Advertised $0 Federal, $0 State, $0 File. I get to the end and it is not true at all. It is a $49 fee to file state with Federal and the Federal was $79. I just spent an hour completing my taxes. I wasn't about to do it again. I said forget it and went ahead with it. I then get to the payment and there is an extra $40 charge to pay for it out of my tax return. I do not recommend this crooked site. They will hide fees up until the very last minute after you have spent almost an hour working on your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo needs to do better
on January 28, 2025
Posted by: Nicks return
from United States
Although Turbo is easy to use I disagree with fees for certain form situations and that being the unemployment form. Adding Unemployment benefits is not complicated and that form should be part of the FREE FILE. If someone is on unemployment for half a year it is quite possible they may need every penny refunded to them. I think it is also ridiculous to charge $40 to deduct the fees from the refund. This is why I give 3 stars Do better Turbo Tax.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Program, Well Worth the $
on January 28, 2025
Posted by: J7Fresh23
from Utah
Use it every year, makes my life so much easier. As long as they stay this reliable and accurate, I will continue to use them.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is amazing
on January 28, 2025
Posted by: RazShaz
Amazingly simple, easy and fast . I did it all by myself
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Falls short for Utah state taxes....yet again.
on January 28, 2025
Posted by: Retired_Filer
from UTAH (read the review)
Federal...No issues. State...total disaster. I am retired military. I receive a military pension monthly. The state of Utah stopped taxing this pay 2 years ago. TurboTax developers never implemented this change into their software. Per UC §59-10-1043 (https://incometax.utah.gov/credits/military-retirement), "If claiming this credit, enter amount on TC-40A, Part 3, using code AJ ." TurboTax allows TC-40A, Part 3 amount and codes to be input but rejects code AJ as invalid. Way to go TurboTax. This law was changed January 2023, not yesterday.
I will have to eFile with the state, again. Just to make the frustrations amplified, TurboTax was adamant about not deleting the (inaccurate) state tax return as it was finished and ready to file. The resulting pop-up window was extremely discouraged that I was not going to submit my $2300 payment to the state of Utah for NOTHING!!!!!!! (and I hate typing in all-caps).
I will have to eFile with the state, again. Just to make the frustrations amplified, TurboTax was adamant about not deleting the (inaccurate) state tax return as it was finished and ready to file. The resulting pop-up window was extremely discouraged that I was not going to submit my $2300 payment to the state of Utah for NOTHING!!!!!!! (and I hate typing in all-caps).
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fixed my mistakes
on January 28, 2025
Posted by: Tax24Help
Great help! I had entered forms wrong and they helped me fix everything
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy!!
on January 28, 2025
Posted by: Frhee
from Fargo,ND
Excellent so far. Makes filing taxes a breeze. Saves so much money.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax for the win!
on January 28, 2025
Posted by: Maia197
from Virginia
super easy to navigate, and very informative! all of my questions were answered in a way that was easy to understand, and I was able to get the most out of my return!
Written by a customer while visiting turbotax.intuit.com