Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,481 Reviews)
Rating breakdown 87,481 reviews
5 Stars
64,961
4 Stars
9,633
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
BOOO tomato tomato
on January 17, 2026
Posted by: disfcjbsackn14
from Illinois
TurboTax wants to charge for everything now. $40 to use your refund to pay for their fees. $30 for alternate return payment options. If you do happen to get anything for your return, TurboTax will take the rest and constantly ask if you want to upgrade instead of just focusing on the "free" version of my taxes I chose to do. Gets worse and worse every year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Super Easy
on January 17, 2026
Posted by: Godisgood01
from CA
It was an easy and fast experience! I would recommend to everyone.
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax
on January 17, 2026
Posted by: zmetzgae
from Pa
Extremely easy to use, site is very easy to navigate and everything is explained well
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
New scam
on January 17, 2026
Posted by: Ahdhdj
from Virginia
New feature that MAKES you pay to file your return.
As I was getting ready to process my return I flipped to the next page and there was a section telling me I need to pay because there was some form (I did not see this form, and never have) that they needed to charge me $128 to file which had no difference on my refund. There was no way to go around it or say this does not apply to me. Once I clicked onto the page the only way it would let me go was forward. Hopefully this does not happen to you. Definitely will not use next year.
As I was getting ready to process my return I flipped to the next page and there was a section telling me I need to pay because there was some form (I did not see this form, and never have) that they needed to charge me $128 to file which had no difference on my refund. There was no way to go around it or say this does not apply to me. Once I clicked onto the page the only way it would let me go was forward. Hopefully this does not happen to you. Definitely will not use next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thank you
on January 17, 2026
Posted by: Casmith69
from Tennessee
It was fast and easy, just not too happy for the fees to deposit into my checking account
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Good for at home
on January 17, 2026
Posted by: Erincatlady
from Oregon
It was fine. Easy to do at home. It just takes too long to do, especially when most the info is already generated
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
fast and easy turbo tax is GREAT!!!
on January 17, 2026
Posted by: shae5676
from PA
CS go easy and fast return. When I use TurboTax I never have any problems at all. Very accurate.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax has been my tool for many years.
on January 17, 2026
Posted by: Geekdude
from Georgia
I trust TurboTax to be accurate and suggest savings and compare itemizing versus standard deductions. The screens are helpful also.
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com