Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
super easy
on April 11, 2026
Posted by: bob11119
from ohio
easy to use would recommend it to everyone who has a simple tax situation
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Will be seeking other options in the future..
on April 11, 2026
Posted by: CJames1621
from Utah
Very frustrated. I've had great experiences in the past, but now they're trying to sneak in scummy strategies to try to get more of your money. Don't think I'll be using TurboTax in the future as while I was filing they defaulted to Premium which costs an extra $139 to file, which I have never done nor considered and I for sure didn't click on anything that would have been an upcharge. I had to manually find where I could downgrade my version.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Not User Friendly
on April 11, 2026
Posted by: WhyP
from Illinois
Hard to use. Nit picky. Disabled with aphasia. Not user friendly.
Now Mickey Mouse games just to leave a review. Really? Nicknames? Why? Email, it doesn’t matter you have it already. Enough is enough.
Now Mickey Mouse games just to leave a review. Really? Nicknames? Why? Email, it doesn’t matter you have it already. Enough is enough.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent do it yourself.
on April 11, 2026
Posted by: Danilla
from 712 25th Street
With ease & recommend for everyone who wants to file.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Improvements YoY
on April 11, 2026
Posted by: BV51
from PA
like the updates per the tax law changes for 2025. Products seems to improve year over year. looking forward to new AI features.
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Taxes
on April 11, 2026
Posted by: Kev And Les
from Canton, Ohio
It was ok. Not sure what to say. Really dont know what to say.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 11, 2026
Thanks for the review! We’re committed to evolving based on what our customers actually want. We can’t wait to show you the improvements we’re making for your next year's filing experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Turbo tax works great but auto adds most expensive
on April 11, 2026
Posted by: Katie 007
from Or
They added the most expensive product without saying they had until I got to the payment stage
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
concerning
on April 11, 2026
Posted by: crap on a cracker
from oregon
I have been doing turbo tax for many years and this is the first time I was very disappointed
If you are going to charge people then be upfront at the time they are filling the app out not at the end when you either have to be forced to finish or stop and do them a different way very sneaky on your part I would say almost illegal tactic
If you are going to charge people then be upfront at the time they are filling the app out not at the end when you either have to be forced to finish or stop and do them a different way very sneaky on your part I would say almost illegal tactic
Written by a customer while visiting turbotax.intuit.com