Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,481 Reviews)
Rating breakdown 87,481 reviews
5 Stars
64,961
4 Stars
9,633
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Software awesome Fees suck
on January 18, 2026
Posted by: Emanon1279
from Va
Easy is one two three cost a little high it says it's free but at the end they end up getting you to pay for the do-it-yourself deluxe $39 for filing your state and $40 if you want to use your federal return to pay for all the fees so all together what I thought was free turned out to be $128 I'll give him five stars just because it was literally clicks and I was done And they gave me a free checking account and once accepted I should get an advance directed to it we'll see but the fees thrown in at the end kind of felt like more of a necessity that I had to purchase the deluxe
Pros: I moved, I bought or sold investments, I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
Thank you for your feedback. We're glad that you had a good experience with TurboTax! We understand that pricing is a concern, and we're always working to ensure that the value of our service exceeds your expectations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
tax tax tax
on January 18, 2026
Posted by: tye looks
from like
looking good feels everybody enjoy your year don't be late
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Wrong Advertisement Be Careful!!
on January 18, 2026
Posted by: Anonymousdog
from Oregon
It starts off by telling you it's free to file and even after you proceed all the way through without any upgrades it still ends up charging you over $100 filling it yourself. Absolutely Ridiculous.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
good
on January 18, 2026
Posted by: lead chicken lady
from texas
It was easy to file my taxes for 2025, but I was trying to file 2024 Ill Do that now
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
i take too long so it kicks me out often
on January 17, 2026
Posted by: JohnOregonAsian
from Oregon
it was okay i just get confused easily so i restarted it like 3 times and clicked to other screens to find my info to put in and get kicked out so i have to restart
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
FILING TAXS
on January 17, 2026
Posted by: TAXS FILING
from MO
they will help u do ur own taxs but at end and ti,e to file there are so many more fees that dont get told tell; signing to file at end snd all fees they told me about whwer 5 to 20 doolors hire then what the price i
that it says it is in the app to gety u to ok thAT FEE AN SEVICE THEN AT END WHEN U GO TO PAY ITS WAY HIGHER AND ALL FEES ARE HIGHER THERN U WHERE TOLD PLUS INCASE U GET IT 5 DAYS EARLY BUT IF U DONT U STILL PAY THEM 40 BUT FOR A CHANCE OF 5 DAYS EARLY NOT A GEAENTEE
that it says it is in the app to gety u to ok thAT FEE AN SEVICE THEN AT END WHEN U GO TO PAY ITS WAY HIGHER AND ALL FEES ARE HIGHER THERN U WHERE TOLD PLUS INCASE U GET IT 5 DAYS EARLY BUT IF U DONT U STILL PAY THEM 40 BUT FOR A CHANCE OF 5 DAYS EARLY NOT A GEAENTEE
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is easy
on January 17, 2026
Posted by: Kristen8219
from ia
Finished in under 30 minutes easy to use. Used for years will not go anywhere else
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great tool thanks
on January 17, 2026
Posted by: Lolo330
from Georgia
So easy to use, thank you for giving us the power to do our own taxes while answering our questions thoroughly and a way we understand.
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com