Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,481 Reviews)
Rating breakdown 87,481 reviews
5 Stars
64,961
4 Stars
9,633
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Awesome
on January 18, 2026
Posted by: Ajay51
from Michigan
It was easy. It was fast. The transfer of my W-2 from my payroll app was easy.
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Would recommend
on January 18, 2026
Posted by: NickRay from FL
from Florida
Pretty simple step by step and going back to review helps.
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
GREAT PRODUCT
on January 18, 2026
Posted by: DTWILDE
from MN
I HAVE USED TURBO TAX FOR 10 YEARS NOW WITHOUT ANY PROBLEMS. I LOVE IT!!
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good program
on January 18, 2026
Posted by: NTST
from Michigan
I like using Turbo tax to file my taxes. the only thing I would like better if the file for free, applied. I have a standard return, yet i have to pay to file, while another persons taxes are free to file under the same guidelines
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
The best tax software ever
on January 18, 2026
Posted by: ardvark59
from New Jersey
Easy but takes time Seems to take longer every year
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is thorough
on January 18, 2026
Posted by: SLICK75
from COLLEGE PARK, GA
I've used TURBO TAX the last 4-5 years and it is very good.
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Don't want Max? we'll ask three more times
on January 18, 2026
Posted by: I dont want Max
from Colorado
I’m a simple W-2 filer taking the standard deduction with no credits, no investments, and no complicated situations. The actual tax calculations were correct, but the overall experience was extremely frustrating due to repeated upselling and poor transparency. I was asked to add TurboTax MAX multiple times throughout the filing process, even after clearly declining it. The same add-on kept reappearing at different stages, which felt less like guidance and more like an attempt to wear the user down through repetition.
The payment process was even worse. TurboTax heavily promotes paying fees with your refund, but only after selecting that option does it clearly disclose additional processing fees and strict eligibility rules that depend solely on the federal refund amount. This information is presented very late, after significant time has already been spent completing the return. While the fees themselves may be technically valid, the way they are revealed feels intentionally confusing and poorly communicated.
Nothing here felt outright illegal, but the experience felt manipulative. Important details were delayed, optional products were pushed repeatedly, and declining add-ons did not stop them from being shown again. I completed my return despite the process, not because of it. TurboTax still works, but it no longer feels user-friendly. It feels like navigating a sales funnel first and tax software second.
The payment process was even worse. TurboTax heavily promotes paying fees with your refund, but only after selecting that option does it clearly disclose additional processing fees and strict eligibility rules that depend solely on the federal refund amount. This information is presented very late, after significant time has already been spent completing the return. While the fees themselves may be technically valid, the way they are revealed feels intentionally confusing and poorly communicated.
Nothing here felt outright illegal, but the experience felt manipulative. Important details were delayed, optional products were pushed repeatedly, and declining add-ons did not stop them from being shown again. I completed my return despite the process, not because of it. TurboTax still works, but it no longer feels user-friendly. It feels like navigating a sales funnel first and tax software second.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Super easy to use and file fast
on January 18, 2026
Posted by: Oswald7000
from Iowa
Super easy to use, especially with ADP auto transmitting W-2's into the return. It estimated 54 mins to complete the tax forms and we hit it on the nose, may have been faster if I didn't have to double check some figures. I have used this program for 10+ years and will continue for years in the future!
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com