Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,413 Reviews)
Rating breakdown 87,413 reviews
5 Stars
64,917
4 Stars
9,620
3 Stars
4,255
2 Stars
2,720
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
The best tax software ever
on January 18, 2026
Posted by: ardvark59
from New Jersey
Easy but takes time Seems to take longer every year
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is thorough
on January 18, 2026
Posted by: SLICK75
from COLLEGE PARK, GA
I've used TURBO TAX the last 4-5 years and it is very good.
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Don't want Max? we'll ask three more times
on January 18, 2026
Posted by: I dont want Max
from Colorado
I’m a simple W-2 filer taking the standard deduction with no credits, no investments, and no complicated situations. The actual tax calculations were correct, but the overall experience was extremely frustrating due to repeated upselling and poor transparency. I was asked to add TurboTax MAX multiple times throughout the filing process, even after clearly declining it. The same add-on kept reappearing at different stages, which felt less like guidance and more like an attempt to wear the user down through repetition.
The payment process was even worse. TurboTax heavily promotes paying fees with your refund, but only after selecting that option does it clearly disclose additional processing fees and strict eligibility rules that depend solely on the federal refund amount. This information is presented very late, after significant time has already been spent completing the return. While the fees themselves may be technically valid, the way they are revealed feels intentionally confusing and poorly communicated.
Nothing here felt outright illegal, but the experience felt manipulative. Important details were delayed, optional products were pushed repeatedly, and declining add-ons did not stop them from being shown again. I completed my return despite the process, not because of it. TurboTax still works, but it no longer feels user-friendly. It feels like navigating a sales funnel first and tax software second.
The payment process was even worse. TurboTax heavily promotes paying fees with your refund, but only after selecting that option does it clearly disclose additional processing fees and strict eligibility rules that depend solely on the federal refund amount. This information is presented very late, after significant time has already been spent completing the return. While the fees themselves may be technically valid, the way they are revealed feels intentionally confusing and poorly communicated.
Nothing here felt outright illegal, but the experience felt manipulative. Important details were delayed, optional products were pushed repeatedly, and declining add-ons did not stop them from being shown again. I completed my return despite the process, not because of it. TurboTax still works, but it no longer feels user-friendly. It feels like navigating a sales funnel first and tax software second.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Super easy to use and file fast
on January 18, 2026
Posted by: Oswald7000
from Iowa
Super easy to use, especially with ADP auto transmitting W-2's into the return. It estimated 54 mins to complete the tax forms and we hit it on the nose, may have been faster if I didn't have to double check some figures. I have used this program for 10+ years and will continue for years in the future!
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
great
on January 18, 2026
Posted by: poppa sr
from texas
I wish it were cheaper to file my taxes far all future filings
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTrash
on January 18, 2026
Posted by: Nicoleolieolieolie
from CA
Trash company that overcharges people who don't have the money to pay to file their taxes out right.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
yay tax time
on January 18, 2026
Posted by: Eric3636
from Delaware
I've been using turbo tax for years and as usual it went pretty smoothly. My only gripe are the fees, like everything else they just keep going up.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy filing
on January 18, 2026
Posted by: ZC25
from CA
Went very smooth, was able to easily transfer over previous tax info. Few glitches with phone, would let me click on stuff but wouldn’t register. Overall was really good though and headache free
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com