Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,481 Reviews)
Rating breakdown 87,481 reviews
5 Stars
64,961
4 Stars
9,633
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
love turbo tax11
on January 18, 2026
Posted by: Dezilove69
from mass
I had a great experience with ayn with 1000% customer service and was great to talk with helping me work though my error code! thank you
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We're grateful for your feedback, and pleased that your experience with our tax team was a positive one. Thank you for allowing us to assist you during this tax-filing season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
easy to use
on January 18, 2026
Posted by: sweeney 1
from fl
I did not use this option, but like that it was available
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
minor
on January 18, 2026
Posted by: 131912
from ottawa ks
have used for long time. upsetting that the price keeps increasing when i opt do myself each time i file
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
billing address not changeable
on January 18, 2026
Posted by: Billing issue 1mil
from Washington
4 stars due to turbo tax not allowing a billing address instead they put in your physical address as billing for the payment with no way to change it. My bank card doesn't bill to my address, so payment will always be denied. please correct this issue with your software to allow payment.
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So great!
on January 18, 2026
Posted by: Tnice13
from Kansas
It was very fast and easy. 45 minutes was all it took
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Tax Filing & Access Made EASY
on January 18, 2026
Posted by: chelly14
from New York
I love this well-guided easy way for me to be able to file my taxes on my own, thank you for the product and I plan to continue to use your services.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
yay
on January 18, 2026
Posted by: Anonymous
from florida, fl
easy to use, quick to file, great way to file without having to have a professional
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome !
on January 18, 2026
Posted by: Tabersauto
from Rhode Island
The best tax return app to use, been loyal for 5+ years
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 29, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com