Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,481 Reviews)
Rating breakdown 87,481 reviews
5 Stars
64,961
4 Stars
9,633
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
my experience
on January 18, 2026
Posted by: jeff1234567891012345
from west Virginia
As always, I enjoy the ease with which Turbo tax makes it to file your taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, January 30, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to navigate
on January 18, 2026
Posted by: Mike Tash
from Florida
Very easy to Navigate, Got done quicker this time around than last year
Response from turbotax.intuit.comBy TurboTax Care Team, January 30, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax is NOT awesome
on January 18, 2026
Posted by: Turbo Tax is crappy
from Kentucky
I didn't appreciate being told it was "Free filing" but then charged for both state and federal taxes though I was under the amount exceeded to receive free. Also after paying for filing THEN you charge me for doing direct deposit. I will NOT be using Turbo Tax next year.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awesome
on January 18, 2026
Posted by: TomW1969
from Nevada
It was awesome, fast, and easy. All of the uploading capabilities were really good to use, making it so easy
Response from turbotax.intuit.comBy TurboTax Care Team, January 30, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax was easy
on January 18, 2026
Posted by: Salary
from Ga
TurboTax was very easy quick and efficient Answered all my questions and made understanding this tax preparation successful
Response from turbotax.intuit.comBy TurboTax Care Team, January 30, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Scam
on January 18, 2026
Posted by: DWreck11
from OH
Tons of hidden fees when selecting the free option. I hope their lawyers know what "soft selling" is.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Streamlined!
on January 18, 2026
Posted by: SgtOwens
from MA
Turbo Tax makes doing my taxes so streamlined and the checks make me confident everything is entered accurately.
Response from turbotax.intuit.comBy TurboTax Care Team, January 30, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax has Been Good to Me
on January 18, 2026
Posted by: Chell Ell
from Texas
I've used TurboTax for years now, and I will say, I get the most back using this platform. I have tried a few others, and I always find myself coming back to TT every time. LoL I trust this platform, they save my info from previous years, which helps with a multitude of things! i.e., comparing prev. yr. Tax info, what changes have happened year-to-year, and access to any docs I may need, etc.) I find comfort in knowing that I can come back at any time throughout the year to make changes, update info, amend my return, and even consult an expert and receive guidance while I'm doing my taxes and anytime thereafter, if need be. The features they have added are a bonus, especially the option to get my refund faster ;). I have recommended that my daughter now use TT because it's the most accurate, reliable, and safest platform out there. I will continue to use TT for years to come. Thank you for always making sure I get the most out of my refund.
Michelle E.
Response from turbotax.intuit.comBy TurboTax Care Team, January 30, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com