Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,481 Reviews)
Rating breakdown 87,481 reviews
5 Stars
64,961
4 Stars
9,633
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
Forced Entry
on January 18, 2026
Posted by: TSumm
from AR
Overall, the system functions well. However, when I reached the application review stage, the system repeatedly required me to enter a Social Security number for a disabled dependent. I attempted to correct this issue, but the system would not allow any changes.
I deleted all dependents, as well as my own information, and restarted the application; however, the same error continued to occur. I do not have a disabled dependent, yet I was forced to enter one in order to proceed with the application.
This appears to be a system error that prevented accurate completion of the application and is not on me due to system failures.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
cool
on January 18, 2026
Posted by: talia tae
from iowa
good was helpful but cost more than i thought so it was ok
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is easy
on January 18, 2026
Posted by: bozeman79
from ohio
It was super easy and felt comfortable doing them . Only problem i had was little expensive
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love turbo tax
on January 18, 2026
Posted by: Ashleystone12
from Texas
Been using this app for years love it will continue to use it
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax
on January 18, 2026
Posted by: Jon551515
from Florida
Super easy and took no time at all. Highly recommended for people who want to do it their selves.
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome, Easy
on January 18, 2026
Posted by: Joey011582
from Arkansas
easy to use, would use it again. Took about an hour to complete.
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Ease
on January 18, 2026
Posted by: DaveK2025
from Florida
It was very easy to navigate. I found it as easy as in years past. I have used Turbo Tax for 8 out of the last 9 years.
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
PUTH
on January 18, 2026
Posted by: SOHKENG
from WATERBURY
VERY FAST AND HELPFULaccuracy great system great to use in an instance
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com