Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,413 Reviews)
Rating breakdown 87,413 reviews
5 Stars
64,917
4 Stars
9,620
3 Stars
4,255
2 Stars
2,720
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Good
on January 18, 2026
Posted by: Zoeynut
from Connecticut
Good.........m....................................................
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
Thank you for filing with TurboTax! Your feedback helps us grow, and we're excited to keep making your experience better every year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbo tax is great
on January 18, 2026
Posted by: potbellys
from Texas
I did not engage in contact with agents maybe next time
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
unexpected fees
on January 18, 2026
Posted by: Latesha1
from MS
i understand the fees for filing my federal,and state returns,but ti charge $40 just to transmit my infomation is absurd.Probably won't be using this system going forward.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Misleading about being "Free"
on January 18, 2026
Posted by: Aaron Hates Taxes
from NH
Rug Pulls you showing how its "Free" and last moment decides it's 49. Absolutely smooth brained in the way its set up. they try so hard to make the "free" path hard to take so they can get money
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great
on January 18, 2026
Posted by: Mikaikay
from Washington
Great, easy to use, and consistent year after year.
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy as 22?7!
on January 18, 2026
Posted by: Donkeyface
from TX
Easy as 22/7! I was done so quickly that I still have time to finish using the loo.
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax sucks and makes you spend money
on January 18, 2026
Posted by: B4dd
from Utah
I don't want to spend money to file my taxes, but I have no idea how to cancel it. Also, why am I not allowed to pay for it with my federal return??? I spent like 2 minutes filling out info, just to be told after I picked the option 2 minutes ago that I can't choose it.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great but Have to Pay
on January 18, 2026
Posted by: Chris19801
from SC
It is easy to use as always but was not aware they now charge to do a basic tax return.
Response from turbotax.intuit.comBy TurboTax Care Team, January 30, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com