Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,481 Reviews)
Rating breakdown 87,481 reviews
5 Stars
64,961
4 Stars
9,633
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Great
on January 18, 2026
Posted by: Kyron15
from Texas
Was very easy to use. Was very accurate and gave me exact instructions.
Response from turbotax.intuit.comBy TurboTax Care Team, January 30, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not Impressed
on January 18, 2026
Posted by: SDS taxes
from Ohio
I've used Turbo Tax for several years now and have always been satisfied with them. This year is the first time that I am disappointed in the service. The more you help the more you charge and before you know it your refund is gone. I remember when another tax service got in a lot of trouble for scamming people out of their money. I hope this isn't the case with Turbo Tax because I really enjoy being able to do my taxes through you, but I have done them by paper, and I would go back if it were found out that you are over charging people out of their hard-earned money!!!!! The young lady that helped me tried to explain the charges, but when she calculated everything her total was different than what was listed on the tax review page. Oh well what are you going to do, you know people will pay because they need the money. And you guys get paid either way.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Nice
on January 18, 2026
Posted by: Kingtj3608
from Indiana
It worth your time I got it done faster than last year so that was great for me
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 30, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Is Very Helpful!
on January 18, 2026
Posted by: Carady72
from Oklahoma
Turbo tax online is accurate, thorough, and walks you through the process.
Response from turbotax.intuit.comBy TurboTax Care Team, January 30, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome!
on January 18, 2026
Posted by: IHOH
from Ohio
Always a user friendly tool to use and I absolutely love the tips while filing. Makes it so much easier to use.
Response from turbotax.intuit.comBy TurboTax Care Team, January 30, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome
on January 18, 2026
Posted by: qgliz226
from 129 Vennum Ave
I love turbotax been using for 13 yrs now. Will always use
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 30, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is amazing
on January 18, 2026
Posted by: Kleminexx
from Parsons, KS
it was fast and easy, it helped guided me through each section
Response from turbotax.intuit.comBy TurboTax Care Team, January 30, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Nice!
on January 18, 2026
Posted by: Richardg714
from California
I really appreciate the help that Turbo Tax provides to th everyday average joe. easy to use and very helpful tool.
Thank You,
richard gutierrez
Written by a customer while visiting turbotax.intuit.com