Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,481 Reviews)
Rating breakdown 87,481 reviews
5 Stars
64,961
4 Stars
9,633
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
3
Dishonest about the fees charged for tax prep
on January 19, 2026
Posted by: StillFrustrated2
from PA
Each year I select the free option for preparing my taxes. At each stage of prepar I am sure the indicate that I want to continue without additional assistance or cost and somehow at the end I am still charged the $49 tax preperation fee and each year I have to call to complain. I use your software for convenience but this will be last year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX IS GREAT
on January 19, 2026
Posted by: MEEE4
from FL
This was the first time I have used Turbo Tax and I will be using it again
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
Thanks for choosing TurboTax this year! We know switching services is a big decision, and we're honored you picked us. We look forward to helping you again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
SIMPLE
on January 19, 2026
Posted by: Kris 56
from WV
Filing your taxes on Turbo Tax is easy, quick and simple.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is the BEST
on January 19, 2026
Posted by: mlm13
from West Virginia
Very easy to do business with. I always recommend Turbo Tax.
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love turbo tax
on January 19, 2026
Posted by: Cris8425
from Texas
Always easy to use and have recommended to several friends.
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awsome
on January 19, 2026
Posted by: pamelak65
from South Carolina
very simple and easy to do on your own. anyone can do this through turbo tax
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is amazing
on January 19, 2026
Posted by: Dani181821
from Georgia, GA
It was quick, easy and very detailed on what to do. Made it very comfortable to submit my taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, January 27, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Same corporate garbage as every other big company
on January 19, 2026
Posted by: OofBro
from Virginia
Turbotax is a horrid necessity that I will likely look to replace next year. The amount of hassle emails I get, even well before I receive W2's is awful. I don't need constant reminders to file my taxes. The fees have gotten out of hand and it's clear that Turbotax is only out to extract as much money from people as possible.
Written by a customer while visiting turbotax.intuit.com