Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,413 Reviews)
Rating breakdown 87,413 reviews
5 Stars
64,917
4 Stars
9,620
3 Stars
4,255
2 Stars
2,720
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Its awsome
on January 19, 2026
Posted by: Kat 185
from FC
easy to use. I have used it for many years and never had a problem.
Response from turbotax.intuit.comBy TurboTax Care Team, January 28, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Why you should use TurboTax!
on January 19, 2026
Posted by: CLB5723
from Iowa
There was plenty of guidance making it much easier to file my taxes.
Pros: I moved, I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, January 28, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Took longer to complete
on January 19, 2026
Posted by: Ida r
from 602 Porter RD,
Took longer than ever before. Confusing this year but I got it done
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is good
on January 19, 2026
Posted by: Tpolidora
from Paradise California
It was okay thought it was free but it isn’t ………..
Response from turbotax.intuit.comBy TurboTax Care Team, January 28, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Awesome!
on January 19, 2026
Posted by: Favour25
from Florida
Great guidance! The entire process is smooth and not time-consuming.
Response from turbotax.intuit.comBy TurboTax Care Team, January 28, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to navigate
on January 19, 2026
Posted by: Mystic69
from Kentucky
Very easy to use and navigate, even with having to add a form 1095A
Response from turbotax.intuit.comBy TurboTax Care Team, January 28, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not free
on January 18, 2026
Posted by: Dbil
from Illinois
Always been free. Wasn’t this time. Not really sure why.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
thank you for your help doing my taxes
on January 18, 2026
Posted by: suzie pierce
from colorado
easy to use a little too expensive but I would recommend turbo tax to friends and family
Response from turbotax.intuit.comBy TurboTax Care Team, January 28, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com