Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Easy Turbo Tax
on April 12, 2026
Posted by: Wendy1032
from Maryland
helped me to find the information I needed and explained what abbreviations meant.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Never disappoints
on April 12, 2026
Posted by: JDPDp
from Louisiana
My go to when doing my taxes. Easy to follow, efficient and comforting.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very clear and concise!
on April 12, 2026
Posted by: Raul 04
from Texas, Tx
The process is clear and the automation tools are great!
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Disappointed in TurboTax and costs
on April 12, 2026
Posted by: Vikki Jo
from Washington
Dissappointed with being forced to use online TurboTax vs. Desktop version, which I've used for years. Believe this is discriminatory against people who cannot afford or want to move to Windows11 and by using the online version it forces me to pay more for completing multiple tax returns. I was not able to find how to review the home office deduction and didn't have the option to download all of the supporting detail reports in case there is an IRS question or issue. Rates have increased and it is now costing me $79 for each to file for myself and family.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Amazing except upselling
on April 12, 2026
Posted by: deluxebedumb
from california
Super helpful and easy, with the exception of the upselling.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Thanks for choosing TurboTax! We’re so glad you shared your thoughts with us—we use feedback like yours to figure out exactly what to build (and fix) next.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is awesome
on April 12, 2026
Posted by: Kindofbeast
from Fl
Easy as usual walked through whole process just wish they would pay my taxes for me
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Turbo Tax is a scam
on April 12, 2026
Posted by: Kaitvvv
from IL
I have very simple taxes: one W-2, one 1099-NEC, and one 1099-INT. Turbo Tax required me to sign up for a "delux" package in order to file my very basic taxes. What is the point of a "free" product that does not serve a basic service. I didn't need any of the additional support that it said was required to file my 1099-NEC and they still made me upgrade to a $79 "deluxe" package. I have filed my taxes online with Turbo Tax for years, but I will not be doing so next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax ROCKS!
on April 12, 2026
Posted by: Saara J
from Florida
Turbo Tax was great and very efficient. Very easy to use and maneuver.
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com