Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,479 Reviews)
Rating breakdown 87,479 reviews
5 Stars
64,959
4 Stars
9,633
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Turbo tax bug
on January 19, 2026
Posted by: Spinster75
from Massachusetts
My last name is O’Brien….2 capital letters and an apostrophe…..huge problems trying to sign returns. Please fix or leave a message for the people with more than one capital letter and hyphenated or apostrophe’d names. Come on. It the freaking 2000’s. Nightmare dealing with it. Had to call your service representative to help. Finally figured it out. He was perplexed too!
Response from turbotax.intuit.comBy TurboTax Care Team, January 23, 2026
Thank you for taking the time to share your review with us. We're sorry to hear parts of your experience didn't meet expectations, and we appreciate your honest feedback, as it helps us to improve for next time.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
help
on January 19, 2026
Posted by: rissabri
from texas
sweet happy glad nices job well get it again and tell my friends
Response from turbotax.intuit.comBy TurboTax Care Team, January 23, 2026
Thank you for filing with TurboTax! Your feedback helps us grow, and we're excited to keep making your experience better every year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome
on January 19, 2026
Posted by: DejaVue
from Ca
It is nice and easy to understand. Made it very fast to file.
Response from turbotax.intuit.comBy TurboTax Care Team, January 23, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
turbotax needs to do better!
on January 19, 2026
Posted by: drgj1979
from High Point, NC
i was really disappoint of how you all conducted yourself of overcharging in prices, i will be taking another way of doing my taxes for year 2026.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It’s nice
on January 19, 2026
Posted by: C8rc
from Nevada
It’s easy to use, even though I’m using the free version
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 23, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good
on January 19, 2026
Posted by: Rob E L taxes
from Virginia
Good job on helping us file taxes. We appreciate it.
Response from turbotax.intuit.comBy TurboTax Care Team, January 23, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Considering Other Platforms Next Year
on January 19, 2026
Posted by: MatthewJara
from Oregon
Disappointing. From the possible, calculated estimates in the top changing after not inputting anything new, to having to pay for what I believe to be a simple tax return. Looking at the list of reasons as to why my tax return filing could be considered more "difficult", none of the reasons lined up with what I had at all. Which just made me feel like it was a money grab and I really don't appreciate that. Estimated time is definitely not accurate and makes me feel like I need to rush, or am too slow. When filing taxes, a pretty serious thing, why on earth are you putting a visible timer ? Clearly not accounting for the fact that I needed to find certain files (which could have been easily accessed by your program). I ended up finding it, using an AI tool as I found their tool to know more about this program than the program's own AI. As someone who doesn't get too involved in taxes, there are many things I am either unsure about, or want to learn more about. It's a cute thought to put some little things in there to explain things, but that's only on every few items. I'd like to see more
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
hidden fees
on January 19, 2026
Posted by: coldhearted82
from louisiana
constantly trying to upsell more expensive products
hidden fees for 35 more you can get it sent direct to bank account
hidden fees for 35 more you can get it sent direct to bank account
Written by a customer while visiting turbotax.intuit.com