Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,413 Reviews)
Rating breakdown 87,413 reviews
5 Stars
64,917
4 Stars
9,620
3 Stars
4,255
2 Stars
2,720
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo Tax is awesome
on January 19, 2026
Posted by: DejaVue
from Ca
It is nice and easy to understand. Made it very fast to file.
Response from turbotax.intuit.comBy TurboTax Care Team, January 23, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
turbotax needs to do better!
on January 19, 2026
Posted by: drgj1979
from High Point, NC
i was really disappoint of how you all conducted yourself of overcharging in prices, i will be taking another way of doing my taxes for year 2026.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It’s nice
on January 19, 2026
Posted by: C8rc
from Nevada
It’s easy to use, even though I’m using the free version
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 23, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good
on January 19, 2026
Posted by: Rob E L taxes
from Virginia
Good job on helping us file taxes. We appreciate it.
Response from turbotax.intuit.comBy TurboTax Care Team, January 23, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Considering Other Platforms Next Year
on January 19, 2026
Posted by: MatthewJara
from Oregon
Disappointing. From the possible, calculated estimates in the top changing after not inputting anything new, to having to pay for what I believe to be a simple tax return. Looking at the list of reasons as to why my tax return filing could be considered more "difficult", none of the reasons lined up with what I had at all. Which just made me feel like it was a money grab and I really don't appreciate that. Estimated time is definitely not accurate and makes me feel like I need to rush, or am too slow. When filing taxes, a pretty serious thing, why on earth are you putting a visible timer ? Clearly not accounting for the fact that I needed to find certain files (which could have been easily accessed by your program). I ended up finding it, using an AI tool as I found their tool to know more about this program than the program's own AI. As someone who doesn't get too involved in taxes, there are many things I am either unsure about, or want to learn more about. It's a cute thought to put some little things in there to explain things, but that's only on every few items. I'd like to see more
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
hidden fees
on January 19, 2026
Posted by: coldhearted82
from louisiana
constantly trying to upsell more expensive products
hidden fees for 35 more you can get it sent direct to bank account
hidden fees for 35 more you can get it sent direct to bank account
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbotax is great
on January 19, 2026
Posted by: shark world
from missouri
its was fast and easy. i really like using turbotax.
Response from turbotax.intuit.comBy TurboTax Care Team, January 23, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax worked for me
on January 19, 2026
Posted by: 3ms4eva
from va
Was easy to understand and if you didn't there was the (?) to click which have further details
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 23, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com