Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,413 Reviews)
Rating breakdown 87,413 reviews
5 Stars
64,917
4 Stars
9,620
3 Stars
4,255
2 Stars
2,720
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
TurboTax, Tried&True.
on January 20, 2026
Posted by: AaThSo
from Indiana
Reasonably quick and easy. Simpler than dealing with a tax preparer in some supermarket. Gets down to business and only answers questions you ask rather than explaining every little detail. Efficient. The only annoying part is the frequent attempts at upselling/upgrading the services, but that's somewhat understandable as they're still trying to make a buck and sell a product like anyone else. They're still my go-to every year.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, January 23, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I use them every year!
on January 20, 2026
Posted by: Cheche92
from Tennessee
Quick, easy, and accurate! Would definitely recommend this service provider to anyone looking for assistance with their taxes.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, January 23, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Helpful guidance, unexpected cost
on January 20, 2026
Posted by: Anddrei
from California, CA
Easy to use and the guides are helpful. My only issue is the payment part — I thought it was free at first, but there was a fee at the end, especially if you use your refund to pay. It ends up costing the same as a tax preparer or more. TurboTax should consider offering this for free or at a lower cost for people like me with simple tax situations. Thank you.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, January 23, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Not as good as it used to be
on January 20, 2026
Posted by: KE2026
from AL
I have used TT previously with good experiences, I did not lie my experience this year. There were glitches. I didn’t feel confident in TT. My stress and anxiety skyrocketed using it.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is awesome!
on January 20, 2026
Posted by: jenn22222
from Arizona
very quick and easy to file my taxes, going on to 5yrs filing with turbo tax.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, January 23, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is the best! So easy a caveman can!
on January 20, 2026
Posted by: Birdie853
from pa
Been using turbo tax for years absolutely love and will never go back to paying someone hundreds of dollars to file for me ! Thank you TurboTax for making my life easier!
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, January 23, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is awesome
on January 19, 2026
Posted by: ATAISWA
from PA
An accurate tool that is user friendly and well geared to maximum refund
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, January 23, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on January 19, 2026
Posted by: Anonymous
from SC
Super easy. Took about an hour. I will be filing with them again in the future.
Response from turbotax.intuit.comBy TurboTax, TurboTax Care Team, January 23, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com