Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,478 Reviews)
Rating breakdown 87,478 reviews
5 Stars
64,958
4 Stars
9,633
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Helpful
on January 20, 2026
Posted by: Coop2672
from Mississippi
The step by step instructions are very helpful and easy to use.
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Great tool, not a great price
on January 20, 2026
Posted by: lana1234321
from Georgia
Accurate and mostly user-friendly, but it should be at a lesser cost. I feel like I paid too much to file my taxes. It would've been cheaper to go through someone else that I've used before, but I like to independently do my taxes.
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
EXCELLENT
on January 20, 2026
Posted by: SIMOEL
from TEXAS
IT WAS REALLY A GOOD EXPERIANCE . EASY TO USE THE PLATFORM EVEN FOR OLD PEOPLE
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
TurboTax is the way to go
on January 20, 2026
Posted by: Kate62407
from Michigan
Very good service. Saves info from past years taxes and makes everything easy. A little pricey, but otherwise good.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is fast and easy
on January 20, 2026
Posted by: Megan 07
from Wy
Turbo tax is fast and easy! I been using turbo tax for years now!
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Excellent
on January 20, 2026
Posted by: PBaugh
from TN
Excellent!!! Easy, Thourough, Have used for 8 years and love it!!
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
We love to hear that you trust us with your tax-filing experience. Thank you for letting us be part of your tax journey year after year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Unhappy yet Again
on January 20, 2026
Posted by: No Thanks annoying fees
from Ga
Kept hitting a snag and having to reload. Also there was no preface to the fee for loading the previous year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is great!
on January 20, 2026
Posted by: srmartin45
from Texas
I have used Turbo Tax for many years. Simple, very easy to use.
Response from turbotax.intuit.comBy TurboTax Care Team, January 22, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com