Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Turbo Tax is excellent
on April 12, 2026
Posted by: SDIII
from Oregon
I didn't use an expert -- I think having the ability to really give expert guiddance in the interface in real time.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
good functionality, bad price
on April 12, 2026
Posted by: Ianb12
from Connecticut
It was a good and functional experience but more expensive than I'd hoped. I've used an accountant in years past and he charged me $225 to file my returns. I only saved $18 by doing them myself this year so less worth it than I was hoping.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax is great
on April 12, 2026
Posted by: cat0963
from california
very good very professional,helpful,accurate,simple
Response from turbotax.intuit.comBy TurboTax Care Team, April 14, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax was very helpful
on April 12, 2026
Posted by: Abi5242
from TX
Turbotax was very helpful in the process of during my taxes for the first time
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Thank you for choosing TurboTax this year—we’re committed to making sure you feel confident in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
It’s said free , no it’s 143!!!
on April 12, 2026
Posted by: Kath 123
from Virginia
It took about 2 hours not 58 min , I choose the free edition however by the time final filling was ready it changed to $79 and then $74 was added without my knowledge. I was prepared to pay $64 for state refund not 143.its not free . It’s pretty wrong to advertise as free tax return. I’m reporting to BB
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Every Year
on April 12, 2026
Posted by: lori293056
from TN
Very user friendly. I've been using Turbo Tax going on 6 years now. I would never file taxes any other way!
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Having you with us year after year is something we never take for granted. Thank you for making TurboTax your consistent choice for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good
on April 12, 2026
Posted by: LRama
from NM
Turbo tax is good but the processing fee is expensive
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Thank you for trusting TurboTax with your taxes again. We hear your concerns regarding our fees and appreciate the honest input. Thanks for your continued support with TurboTax for online filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good
on April 12, 2026
Posted by: Ken3333
from WV
It was good. Nice how it walks you through step by step and gets you through the process.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We’re thrilled that our step-by-step guidance made your experience so seamless. Making the filing process quick and easy is exactly what we at TurboTax aim for every season.
Written by a customer while visiting turbotax.intuit.com