Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo-Tax…eligible for rehire!😂
on April 12, 2026
Posted by: Nan04
from Texas
Had a few issues but that was on me…rushing through. Otherwise very user friendly.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
slow and overpriced
on April 12, 2026
Posted by: kermiemom
from il
Did my kids taxes on another program and it was so much quicker and less expensive this is probably the last time I will use this program
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Very easy to file
on April 12, 2026
Posted by: PAL707
from California
Very easy filing instructions. Great checkup feature.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Hidden fees not presented until after payment
on April 12, 2026
Posted by: CG26ugh
from Virginia
Turbo tax presented a total amount to pay $29, I then used Apple Pay to pay the amount which popped up as $29 to pay. After the payment went through the receipt I received was for $143. This amount was never shown nor presented on the checkout screen. I'm very displeased with the service this year which is unfortunate since I have used TurboTax for over 10 years.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on April 12, 2026
Posted by: strain1
from utah
it was a great experience all current laws where updated and overtime corrected
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
Thank you for the feedback! We’re constantly refining the platform to ensure it’s simple and easy to navigate, no matter how complex your tax situation might be.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Your rep was awesome, your system wasn't
on April 12, 2026
Posted by: Vcarotti
from Maryland
Amy, the representative that helped me was wonderful. Your system is not.
You helped me get a retirement credit for $26 and wanted to charge me to the deluxe option in order to claim it. You did not help me get any other credits. You did not give me the option to opt out of this, even when I wanted to. The cost was also much higher than what was shown to me at the end, since I only saw the $79 for helping with the federal tax return, not the state return. Even with Amy's service credit I ended up paying you $100 before taxes to claim less than $30. Amy also pointed out by looking at my screen that there's an extra charge when you deduct the deluxe charge from my own refund. I don't understand why that is honestly, and it's wasn't clear. I didn't expect it so I'm glad Amy let me know of that. You have access to my return, if you look at it you should know I could've used this money.
Please if possible add the option opt out of purchasing your deluxe option when you can't help more than you would charge. If my situation is the same next year and if I see the same issue I'll do my taxes myself and send them through postal mail. With how long it took to work on this it would've been more productive to do that.
And lastly please tell Amy thank you again for helping me, I'm giving 2 stars because of her.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
cautiously optimistic
on April 12, 2026
Posted by: SNCRush
from MS
Much easier than we thought. If it works, we will use it again.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We love hearing that the process felt effortless for you. Taxes are complicated enough, so we’ve designed our interface to take the guesswork out of every step.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Much better
on April 12, 2026
Posted by: puhlease
from florida
OK. Way much easier than last years crap. Didn't ask stupid questions and got straight to the point.
Response from turbotax.intuit.comBy TurboTax Care Team, April 12, 2026
We appreciate you filing with us! Your feedback is our roadmap for making next year’s tax season even smoother.
Written by a customer while visiting turbotax.intuit.com