Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,474 Reviews)
Rating breakdown 87,474 reviews
5 Stars
64,955
4 Stars
9,632
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Awesome
on January 21, 2026
Posted by: My2YK
from SC
Service is very fast and easy to use, and I liked the feature to get refund up to 5 days faster.
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
We're happy to hear your refund was processed so quickly! We appreciate you choosing TurboTax, and are glad we could meet your expectations.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax is a RIPOFF!!!!!!
on January 21, 2026
Posted by: broncosfantx
from Texas
the $89 fee on a $273 refund is beyond ridiculous; I will never use turbo tax after this year nor will I ever tell anyone to use your services.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is fantastic
on January 21, 2026
Posted by: jsdutcher
from Tx
no interaction with live expert but found it easy to use product
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Hidden fees
on January 21, 2026
Posted by: Kate156769
from WA
Felt broadsided by the 49 dollar charge at the end after constantly saying I didn't want to add any services. Just be aware, nothing is free.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy
on January 21, 2026
Posted by: Pcp41143
from Ca
It was very easy to do. It walked me right through the process.
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Easy but never free
on January 21, 2026
Posted by: Peter67
from No
Easy but it's never free. Takes what little I get back.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Free ain't Free
on January 21, 2026
Posted by: Upset 4 Good
from Missouri
It went smoothly enough until the end when it would not let me continue unless I paid a fee when I had selected the free as I have for the past years. It said $40 and ended up $188. I will have to think seriously about next years filing. It said I had some resources that were never explained to me, yet charged me for.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is the best
on January 21, 2026
Posted by: Missbelle1
from Missouri
Turbo Tax was fast and hassle free, I was able to file and not have to worry about any hidden fees. The price was also very good as well. I will be coming back every year to file with turbo tax from now on.
Response from turbotax.intuit.comBy TurboTax Care Team, February 5, 2026
Thank you for sharing your feedback with us! We work hard to keep our costs reasonable while delivering a top-notch experience, and we're thrilled it made a difference for you.
Written by a customer while visiting turbotax.intuit.com