Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,472 Reviews)
Rating breakdown 87,472 reviews
5 Stars
64,954
4 Stars
9,631
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Loved the experience
on January 21, 2026
Posted by: KenM05
from South Carolina
Loved the experience. Agent very helpful and took time to assist.
Response from turbotax.intuit.comBy TurboTax Care Team, February 7, 2026
Thank you for your feedback. We're glad that our team was able to assist you effectively, as it's our goal to provide clear, helpful support every step of the way.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
love turbo tax
on January 21, 2026
Posted by: laymae
from maryland
so easy to use! and vey good accuracy. I will continue to use every year.
Response from turbotax.intuit.comBy TurboTax Care Team, February 7, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo tax hidden fees
on January 21, 2026
Posted by: HA05
from Michigan
I selected the supposedly “free” service and ended up being charged $163. Just to do it myself was $49, to file state was an additional $39, to pay for it with my refund was another $40, to have it delivered 5 days early was $35, then there was 2 additional charges for $40/each one was a transfer fee and the other was yet another unnecessary processing fee just for using their services which if I’m not mistaken I already paid for when I paid the first $49. My grand total was $163 to file both my federal and state returns. The hidden fees ar unacceptable. Transparency is key.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Longtime customer - No complaints
on January 21, 2026
Posted by: DomDaBomb84
from Pennsylvania
I've been using TurboTax for over 10 years now. It is incredibly easy to use. I really appreciate how my information is saved in my profile year over year so all I need to do is log in to access previous years returns.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 7, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Great product.
on January 21, 2026
Posted by: Jaybo52
from VA
TurboTax is accurate, and the instructions are easy. Thanks for an excellent service!
Response from turbotax.intuit.comBy TurboTax Care Team, February 7, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is simple and easy to use.
on January 21, 2026
Posted by: Letty504
from VA
It was good, simple to use, if there is something you can't find or understand, it explains everything and where to find the info.
Response from turbotax.intuit.comBy TurboTax Care Team, February 7, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is the only thing i use!
on January 21, 2026
Posted by: Amelia0183
from Dallas, TX
I have used TurboTax as long as I remember and never had any issues. Will continue using it. Thanks!
Response from turbotax.intuit.comBy TurboTax Care Team, February 7, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
USE TURBOTAX NO MATTER WHAT!
on January 21, 2026
Posted by: HotMama99
from Hampton Roads, VA
I have used TurboTax for half a decade now and t hasn't let me down yet. It's extremely simple to use for anyone who has never prepared a tax form before. It's accurate and explains everything thoroughly for everyone to understand. Yes, I could complete my taxes by hand, but I prefer to use TurboTax to ensure accuracy and ensure I'm getting the highest return.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 7, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com