Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,472 Reviews)
Rating breakdown 87,472 reviews
5 Stars
64,954
4 Stars
9,631
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
False Advertising
on January 21, 2026
Posted by: eamonfromdaemen
from NY
Advertised as a 40$ fee when in reality it turned out to be 140$. Kinda messed up lowkey forreal forreal no cap on god.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Hidden Fees!!!!!!!!!!!!!
on January 21, 2026
Posted by: Ijustgotscrewed
from Tx
All good until your $49 fee suddenly became an $89 fee. Last time I use your cheating service!!!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
East to use!
on January 21, 2026
Posted by: matt3160
from MN
Turbo Tax made it extremely easy to file. Very thorough! I would recommend!
Response from turbotax.intuit.comBy TurboTax Care Team, February 7, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
So easy
on January 21, 2026
Posted by: Magz12
from Birmingham, AL
Very easy to use. I filed my taxes this year and it was a breeze.
Response from turbotax.intuit.comBy TurboTax Care Team, February 7, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 21, 2026
Posted by: DawnStacey
from California
Turbo Tax is a awesome quick service, and easy to use website.
Response from turbotax.intuit.comBy TurboTax Care Team, February 7, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo Tax is a Rip Off
on January 21, 2026
Posted by: Ron30403
from 2717 Ruby Rose Lane
Guidance was very bad. I thought I had a $50 fee but you slid in more charges. I will never use this service again. Somehow it went up to $129.00 You DO NOT explain things very well especially for seniors. What a gyp.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax with ease
on January 21, 2026
Posted by: Redrum13z
from Texas
User friendly and easy to understand. Answered every question that I had
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 7, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
simplicity
on January 21, 2026
Posted by: caseyface
from ca
simple and easy, less stressful then going to an office
Response from turbotax.intuit.comBy TurboTax Care Team, February 7, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com