Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,412 Reviews)
Rating breakdown 87,412 reviews
5 Stars
64,916
4 Stars
9,620
3 Stars
4,255
2 Stars
2,720
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
2
cost to much
on January 21, 2026
Posted by: Bobbi Small
from massachusetts
I have been using turbo tax for many years and I am very upset with how expensive it has become.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
User friendly
on January 21, 2026
Posted by: TX512
from TX
Seamless, user friendly & non frustrating, very enjoyable!
Response from turbotax.intuit.comBy TurboTax Care Team, February 9, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Highly Recommend TurboTax for Military Personnel
on January 21, 2026
Posted by: Shedevil6932
from Virginia
I have been using TurboTax for the last 7 years. The site is very user-friendly and easy to navigate. There is minimal notifications about up charging services as well. As a 24 year veteran, this site has also NEVER given me hidden fees, filing 100% free every year!
Response from turbotax.intuit.comBy TurboTax Care Team, February 9, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 21, 2026
Posted by: bryan6864
from Tennessee
As always, Turbo Tax online is smooth and easy to use.
Response from turbotax.intuit.comBy TurboTax Care Team, February 9, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is awesome
on January 21, 2026
Posted by: BrittneyLynn73
from Springdale
It was extremely easy to file, was happy with the amount I am receiving back
Response from turbotax.intuit.comBy TurboTax Care Team, February 9, 2026
It's great to know that you were satisfied with your refund amount. We appreciate your trust in TurboTax, and look forward to assisting you again in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Yay! Love the app
on January 21, 2026
Posted by: Mandab2971
from PA
Quick easy experience that was easy to understand and do on my own
Pros: I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, February 9, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 21, 2026
Posted by: Bacon33
from Tennessee
Little confusing but easy to figure out once you get thru certain areas
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 9, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
I was scammed by Turbo Tax
on January 21, 2026
Posted by: Robbed by Turbo Tax2026
from NY
I was scammed, this was an awful experience. I will close my account and never do business with you again. And I will file a complaint.
Written by a customer while visiting turbotax.intuit.com