Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,472 Reviews)
Rating breakdown 87,472 reviews
5 Stars
64,954
4 Stars
9,631
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Highway Robbery.
on January 21, 2026
Posted by: Dragos210
from Texas
The amount fees they are charging is highway robbery, they wanted to charge me almost $300 to do the free version and was trying to get me to pay an additional $35 to get my refund of less than $1000 1 to 5 days sooner, this is a rip off.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Thank you
on January 21, 2026
Posted by: Cher1976
from California
Great! I used this last year & will use this feature next year as well. thank you
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
SATISFIED
on January 21, 2026
Posted by: gfugate 54
from Kentucky
took me a little longer than i wanted to do this return
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I love turbo tax self prep
on January 21, 2026
Posted by: Ms Tasha
from Ga
Easy preparation for doing your own taxes. Fast and acurrate
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
I LOVE Turbo Tax
on January 21, 2026
Posted by: Ky28
from Texas
Amazing and Easy to Knockout! Make a very stressful task so easy! Love this time of year! Thank TurboTax!
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Most affordable & reliable tax processor
on January 21, 2026
Posted by: recessorindicator
from Kansas
I love turbo tax, but I'm disappointed that they started using AI. Regardless, this is the best most affordable way to do taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Poor Quality
on January 21, 2026
Posted by: kM1999
from Missouri
Continuously tried to get me to buy more products and wouldn’t let me file my returns without upgrading.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
It's nice doing them online
on January 21, 2026
Posted by: MarveLes
from Idaho
It's nice that I can do it online at home. I'd love to just pay for it out of my federal refund but I'm not paying an additional $40 for it.
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com