Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,411 Reviews)
Rating breakdown 87,411 reviews
5 Stars
64,915
4 Stars
9,620
3 Stars
4,255
2 Stars
2,720
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
Most affordable & reliable tax processor
on January 21, 2026
Posted by: recessorindicator
from Kansas
I love turbo tax, but I'm disappointed that they started using AI. Regardless, this is the best most affordable way to do taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Poor Quality
on January 21, 2026
Posted by: kM1999
from Missouri
Continuously tried to get me to buy more products and wouldn’t let me file my returns without upgrading.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
It's nice doing them online
on January 21, 2026
Posted by: MarveLes
from Idaho
It's nice that I can do it online at home. I'd love to just pay for it out of my federal refund but I'm not paying an additional $40 for it.
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax makes it so easy
on January 21, 2026
Posted by: Anonymous
from South Carolina
User friendly. Only took me 33 minutes to complete. I have been using Turbo Tax for 10 years and love it.
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
awesome
on January 21, 2026
Posted by: coreyj32
from oklahoma
quick and easy to work around and use the website.
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great and quick!
on January 21, 2026
Posted by: bschavez
from Texas
Amazing service and quick process! Only took about 30 mins !
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Ok
on January 21, 2026
Posted by: Hbfp44
from Texas
Don’t like being bill for max hit it by mistake and could go back
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 21, 2026
Posted by: Anirban12
from Ohio
Accurate and compatible feature with guided and interface to file the tax
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com