Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,472 Reviews)
Rating breakdown 87,472 reviews
5 Stars
64,954
4 Stars
9,631
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Thankful, and I have thoughts
on January 21, 2026
Posted by: M2341
from Arizona
I was surprised to see that there were not separate fees for federal and state filing. I expected to pay double which I was reluctant to use the service because of last year. I think TurboTax did that one year and I vowed not to again. The system is super easy to use, and the $100 or so fee could be too much for someone in poverty, I'm grateful it didn't hurt me too much. Having an low income level qualifying option for a smaller fee would be cool for people like my single parent brother with two little girls. Still, I won't remove a star for that with the hope that the company combined federal and state income filing fees in the spirit of being accessible to everyone. My federal return increased by $400 by using Turbo Tax over a free one on the IRS website. It's a great product everyone should have some kind of access to regardless of adjusted gross income.
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
We're thrilled to hear that you were happy with your filing experience! We appreciate the feedback about our fees, and will be sure to share that feedback with our team.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great, good process
on January 21, 2026
Posted by: Dewayne1280
from Georgia
Great process, no issues at all but the process was good overall
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on January 21, 2026
Posted by: Granniebooh
from AR
It was good I like Turbo Tax it was nice to use how I will use it again
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Software needs some more optimization.
on January 21, 2026
Posted by: MoreOptimization
from Colorado
Some of the "review" sections and some of the selections for input are not intuitive and/or they require more steps than they should.
As an example, I have two depends, rather than the software having me review their information, I have to tell the system that I want to review it; so, I lost time trying to figure out why I was not getting dependent credits. Also, when selecting the method to upload documents, I first have to select which process I want to use then click continue, this feels like it should be a one step process, not two.
The same sort of thing happened last year, where I unintentionally made a deduction selection, and then spent close to an hour trying to figure out how to de-select the errant selection.
With LLMs being what they are, the amount of clicking and input I have to do, for a simple filing seems a little wild to me. Perhaps a "do any of these changes apply" if no then auto-populate everything and then one click to move on.
Service is good otherwise.
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TURBO TAX IS GREAT MAKE MY LIFE EASY
on January 21, 2026
Posted by: WarrenB65
from SC
TURBO TAX MAKES MY LIFE EASY.SAVES ME A LOT OF MONEY DOING THEM MYSELF.
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
Thank you for your feedback! We're glad our fees met your expectations, and we'll keep working to offer the best value possible.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Great!
on January 21, 2026
Posted by: Timboslice94
from California
Turbo Tax was very helpful. It was a very easy process and lead me step by step. The features of the site were straight forward and very accurate!
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thank you!
on January 21, 2026
Posted by: radmom0619
from IL
I had an issue during the review phase and I could not figure out what the answer was I called the customer service and Tinu helped me and she was very helpful! Thank you!
Response from turbotax.intuit.comBy TurboTax Care Team, February 10, 2026
We're happy to hear that your interaction with our customer service team met your expectations. Your satisfaction is important to us, and we appreciate your trust in TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
"deluxe" is an option?
on January 21, 2026
Posted by: ethompson21
from MN
i dont believe i used any of the "deluxe" features and dont know how to remove this for future times. i like being able to submit my taxes quick but at this price i could go to a local tax professional and have them submit it for less.
Written by a customer while visiting turbotax.intuit.com