Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,410 Reviews)
Rating breakdown 87,410 reviews
5 Stars
64,914
4 Stars
9,620
3 Stars
4,255
2 Stars
2,720
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
4
How do I update my email address
on January 21, 2026
Posted by: Technology is lame
from WA
I still can’t update my email address but I used Credit Karma and it seems to be working
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Super easy!
on January 21, 2026
Posted by: MP3g
from California
Quick and easy to file taxes, questions all answered with expert advice guided
Response from turbotax.intuit.comBy TurboTax Care Team, February 17, 2026
We're grateful for your feedback, and pleased that your experience with our tax team was a positive one. Thank you for allowing us to assist you during this tax-filing season.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thank you God Bless you
on January 21, 2026
Posted by: Aviamna
from Florida
Thank you for you help thank you for everything God bless you
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thanks for choosing TurboTax! We truly value your feedback and will use it to help make our service even better for you and others.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Makes it so easy to file
on January 21, 2026
Posted by: BaseballDadWTX
from Texas
I've been using TurboTax for years and it has never failed me! It is so easy and convenient that I have never even considered using other software. And with the new format, I feel like I understand my taxes more than ever! Love this app, will absolutely use it every tax year!
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Same old same ol
on January 21, 2026
Posted by: Jgvytcugv
from SC
Does what it does, well actually I did it all so kudos to me.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is easy to use
on January 21, 2026
Posted by: Ozuna11
from 5427 sun valley blvd
We got rejected but we figured it out thank you! We appreciate your help!
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We appreciate you filing with TurboTax. Your feedback is important to us and will be carefully considered as we work to enhance our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is fast and Easy
on January 21, 2026
Posted by: Winnie Lynn Pooh
from Florida
I had a very positive experience using TurboTax. The platform is user friendly and guided me step by step through the tax filing process. I especially appreciated the customer support. Anytime I had a question, help was available. The service was also affordable making it great option for anyone looking for a reliable and cost-effective way to file their taxes.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Will keep using TurboTax
on January 21, 2026
Posted by: KitMittz
from South Dakota
TurboTax is a great way to file your taxes online. I've used it for years and I've never had any issues. It always helps explain different sections I might not understand.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com