Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,409 Reviews)
Rating breakdown 87,409 reviews
5 Stars
64,913
4 Stars
9,620
3 Stars
4,255
2 Stars
2,720
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Weak
on January 22, 2026
Posted by: Saba98
from Arkansas
TurboTax is way beyond appropriate monetization now. I will be going somewhere else next year. It's sad because I've been using this service for like 10 years. Pay a fee to use e-filing? Pay a fee to get direct deposit? Pay a fee to file federal, and a separate fee for state? Pay a fee for TurboTax to take the payment out of your return? Absurd. Thanks for the years of service.
Pros: I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
AMAZING
on January 22, 2026
Posted by: CHARMED19140
from PENNSYLVANIA
GREAT SERVICE I WAS ABLE TO DO MY TAXES FST NWITHOUT ANY ISSUES
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It's great and efficient
on January 22, 2026
Posted by: Baby PF Mar
from Louisiana
I have not engaged with any Turbo Tax recipient. This was a good experience
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and Easy
on January 22, 2026
Posted by: swes49
from 7401 Lincoln Avenue
Easy to use and quick to do! Bringing in my W-2 from my work makes filing a breeze!
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Easy to Use
on January 22, 2026
Posted by: 2monies
from West Virginia
We have been using TurboTax for years. Easy to navigate, never had any issues.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbotax was awesome.
on January 22, 2026
Posted by: Almo12
from Florida
I liked the fact of having everything in there from last year and how easy it was to do our taxes because of being a repeat customer.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
have used every year
on January 22, 2026
Posted by: aarinsanity
from Wisconsin
easy to file if taxes are simple. file with every year
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Pay for refund
on January 22, 2026
Posted by: DBass73
from Georgia
I was not happy with having to pay to have refund sent to my bank as opposed to a 3rd party that I don't trust.
Written by a customer while visiting turbotax.intuit.com