Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,409 Reviews)
Rating breakdown 87,409 reviews
5 Stars
64,913
4 Stars
9,620
3 Stars
4,255
2 Stars
2,720
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Transparent and user friendly
on January 22, 2026
Posted by: ABIKAS
from texas
The convenience and ease of navigation with turbo tax is outstanding! You can quickly pick up where you left off if life gets in the way. Definitely will recommend to all my friends and family
Pros: My employment status changed this year, I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 20, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbo Tax
on January 22, 2026
Posted by: Shadowolph
from ohio
I had a hard time trying to get back to my school tax info
Response from turbotax.intuit.comBy TurboTax Care Team, February 20, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Worth the move from HRBlock
on January 22, 2026
Posted by: CDurn
from FL
Easy and quick! We moved to TurboTax after a horrible experience with HRBlock and the process was smoother and faster.
Response from turbotax.intuit.comBy TurboTax Care Team, February 20, 2026
Thanks for choosing TurboTax this year! We know switching services is a big decision, and we're honored you picked us. We look forward to helping you again next year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Good
on January 22, 2026
Posted by: Goody5258
from Oklahoma
It was very good. I didn’t have a problem with anything Thank you
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, February 20, 2026
Thanks for choosing TurboTax! We truly value your feedback and will use it to help make our service even better for you and others.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
For 10 years with TurboTax
on January 22, 2026
Posted by: Latisha M
from West Virginia
Fast, accurate, and easy to understand. I have been using TurboTax for years, I always pay under $120, I receive it quick and all of my taxes documents are under one house.
Response from turbotax.intuit.comBy TurboTax Care Team, February 15, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Lower Your Fees
on January 22, 2026
Posted by: CRedd92
from Maryland
I've been filing with TurboTax since I was 16, I am now 33. It's easy and fast, but the misleading add-ons and fees are getting majorly out of hand. $200 to transmit taxes is actually insane.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Turbotax is the only service I use
on January 22, 2026
Posted by: Crispy1987
from Massachusetts
Turbotax is good, though it is getting expensive. I needed assistance at one point and had a representitive call me and she was very helpful.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Rip Off
on January 22, 2026
Posted by: Ashley4345
from Arkansas
You shouldn't charge people to DO THEIR OWN TAXES!
Written by a customer while visiting turbotax.intuit.com