Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,471 Reviews)
Rating breakdown 87,471 reviews
5 Stars
64,953
4 Stars
9,631
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo tax is great
on January 22, 2026
Posted by: Mike369ytr
from Kentucky
Turbo tax is great and it was so easy to use. I’m thankful
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is GREAT!!
on January 22, 2026
Posted by: jaqattack90
from FL
I have been using TurboTax to file my taxes since 2016 and I have never gone anywhere else to have my taxes done since. I love the site, how well it guides you and double checks all your answers and information before moving and how at the end if there are any errors, they make sure to have you correct it before submitting it and just the overall ease of the product in general. I will continue to use TurboTax and be a customer as long as it stays active.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We appreciate the time that you took to share your experience with us! Thank you for choosing TurboTax to be your trusted partner in filing your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Hidden Fees, Very Expensive for basic service
on January 22, 2026
Posted by: F0rmer Cust0mer
from The fridged north.
Every year its the same. You ask 3+ times for the Max upgrade after declining every single time, and then hide an additional fee on the back end instead of just being up front about out. Trash marketing scams. I have to ask myself why I use this service every year and I actually think I'm not going to next year.
Other than that, I guess its helpful. Also this review window is a pain to type in with the AI bull trying to process every word.
Other than that, I guess its helpful. Also this review window is a pain to type in with the AI bull trying to process every word.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
;)
on January 22, 2026
Posted by: JaNaMaSy
from 316 Centre St
Vast, deep, and broad.
I found this platform to be helpful and eficient. The German in me felt a stirring in the loins of Creation, while the Black Forests' roots purred themselves a dream of reverance.
Pros: My employment status changed this year, I moved, I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, March 3, 2026
Thank you for filing with TurboTax! Your feedback helps us grow, and we're excited to keep making your experience better every year.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great
on January 22, 2026
Posted by: RoxyRaccoon
from Texas
Easy to fill out information. Very satisfied with TurboTax.
Response from turbotax.intuit.comBy TurboTax Care Team, March 3, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome Experience
on January 22, 2026
Posted by: J Kid
from MS
I like usu good TurboTax. Its helpful and easy to use.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, March 3, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome
on January 22, 2026
Posted by: V929
from Texas
It's fast it's easy it's reliable Being looked over They fix errors if you make a mistake they go back and review information it's great
Pros: My employment status changed this year, I moved, I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, March 3, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Charged after they said free
on January 22, 2026
Posted by: NOT FREE ugh
from Kansas
They have all of those ads that tell you it is free to file however, they end up charging you. I was charged over $100. Make sure you are getting the best rate before your u finish
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com