Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,401 Reviews)
Rating breakdown 87,401 reviews
5 Stars
64,907
4 Stars
9,619
3 Stars
4,254
2 Stars
2,720
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Awesome
on January 22, 2026
Posted by: V929
from Texas
It's fast it's easy it's reliable Being looked over They fix errors if you make a mistake they go back and review information it's great
Pros: My employment status changed this year, I moved, I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, March 3, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Charged after they said free
on January 22, 2026
Posted by: NOT FREE ugh
from Kansas
They have all of those ads that tell you it is free to file however, they end up charging you. I was charged over $100. Make sure you are getting the best rate before your u finish
Pros: My employment status changed this year, I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Turbo tax is false advertising & predatorial serv.
on January 22, 2026
Posted by: Unacceptable2026
from Wilmington, NC
My experience is that you completely falsely advertised your product levels. The application also continuously bombarded me with questions and advertising trying to force me to upgrade my package which I did not want to do. I am completely dissatisfied with my experience and your predatorial methods of forcing users to upgrade their packages.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbo Tax!
on January 22, 2026
Posted by: Emerald L
from West Virginia
Ive used Turbo Tax for several years now and its amazing.
Response from turbotax.intuit.comBy TurboTax Care Team, March 3, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
turbo tax is not so awesome
on January 22, 2026
Posted by: meb7
from LaPorte Indiana
not at all happy with you taking part of my money for your service. How are you now any different than taking it to H&R Block? All you had to do was keep it simple.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It's all good until you get to the end
on January 22, 2026
Posted by: KJH33
from ga
It's easy but charging you that much at the end is crazy. It should just let you know in the beginning that it is a requirement and not voluntary
Response from turbotax.intuit.comBy TurboTax Care Team, March 3, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is amazing.
on January 22, 2026
Posted by: werley1154
from Illinois
Very easy to use and would recommend for any military members.
Response from turbotax.intuit.comBy TurboTax Care Team, March 3, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
It's okay
on January 22, 2026
Posted by: Aperson666
from north carolina
turbo tax works good it would nice if there was a way to pay out of federal return and still get a paper check but it works well
Response from turbotax.intuit.comBy TurboTax Care Team, March 3, 2026
We appreciate your rating and your candid feedback. It's important to us to hear both what's working and what needs improvement, so that we can continue working on providing the best services to our customers.
Written by a customer while visiting turbotax.intuit.com