Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,471 Reviews)
Rating breakdown 87,471 reviews
5 Stars
64,953
4 Stars
9,631
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
rip off not happy
on January 22, 2026
Posted by: grumpy 0000
from Florida
Did not request max but got charged for it last time using your services after being a customer for years
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
I thought it was free?
on January 22, 2026
Posted by: JamieF224
from Florida
Have been using turbo tax for a few years now. I see advertisements all of the time for "free" filing, but not once has it ever been free for me; so that's sort of misleading. Other than that, it's always bee very easy to use.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fastest ever
on January 22, 2026
Posted by: Steven1244r5564
from Pennsylvania
great, easy and fast!! Was much easier than last year.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
great
on January 22, 2026
Posted by: msb1381
from north carolina
was easy to use and filemy taxes as always appreciate it
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax My Hero
on January 22, 2026
Posted by: SwtDaddyLo62
from 1000 Nutbush Road
TurboTax is very easy to follow and I recommend it for everybody
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is easy and great
on January 22, 2026
Posted by: Eyad88
from IL
I LOVE IT! BETTER THAN GOING TO AN ACCOUNTANT WHICH CAN BE VERY COSTLY!
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We're thrilled to hear that you were happy with your filing experience! We appreciate the feedback about our fees, and will be sure to share that feedback with our team.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
Too Expensive
on January 22, 2026
Posted by: Robm0512
from NJ
It was very easy but this is way too expensive. I will not use it next year
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great help was explained really well. Gave step by
on January 22, 2026
Posted by: Bad13
from Texas
Turbo Tax was great help.The steps were great and easy to understand.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com