Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,471 Reviews)
Rating breakdown 87,471 reviews
5 Stars
64,953
4 Stars
9,631
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
Lobbying Should Be Illegal
on January 22, 2026
Posted by: EwwGross
from CA
Since TurboTax successfully lobbied to end the free federal e-filing through the US government, they began to nickel and dime their customers. This is the first time I've ever been prompted to pay so I can use my refund to pay for tax services. I've never had to pay for a simple federal return before, either. If lobbying wasn't illegal, this wouldn't be so frustrating. Shame on TurboTax and shame on the US government.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Use this every year
on January 22, 2026
Posted by: Tax_enjoyer
from Oregon
As always it’s fast and easy. The cost for feeling secure about filing is well worth it.
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax Rules!!!
on January 22, 2026
Posted by: Kdogg83
from Nebraska
They never fail and is always there for me for 15+ years now
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax is amazing
on January 22, 2026
Posted by: Rodman1997
from Lafayette Indiana
super easy to get my taxes done! would highly recommend!
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
GREAT
on January 22, 2026
Posted by: JAYDK1231
from PA
GREAT SERVICE HAPPY CUSTOMER SEE YOU NEXT YEAR!!!!!!!
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
Thanks for choosing TurboTax! We truly value your feedback and will use it to help make our service even better for you and others.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Clear, Fast, and Stress-Reducing
on January 22, 2026
Posted by: Trash Panda Prime
from Texas
TurboTax walked me through a more complicated return (including early retirement distributions) without confusion or surprises. The guidance was clear, the questions were precise, and I always knew why something was being asked.
The interface made it easy to catch potential penalties and confirm exceptions, and the “explain my numbers” breakdown was genuinely helpful instead of vague. I finished much faster than expected and felt confident filing, which matters when you’re already juggling work and life stress.
Fees aren’t zero, but the clarity and peace of mind were worth it. I’d rather pay once and file clean than deal with IRS headaches later.
Pros: My employment status changed this year
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
TurboTax sucks
on January 22, 2026
Posted by: Elli25
from ID
They made me pay money to file my taxes myself. I shouldn't have to pay for something that I am not literally paying someone else to do! This was stupid.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Cost of Help
on January 22, 2026
Posted by: tomfrojr1
from TN
Completed my tax return on my own without help, it's to expensive to get help.
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
Thank you for your feedback. We're glad that you had a good experience with TurboTax! We understand that pricing is a concern, and we're always working to ensure that the value of our service exceeds your expectations.
Written by a customer while visiting turbotax.intuit.com