Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,400 Reviews)
Rating breakdown 87,400 reviews
5 Stars
64,906
4 Stars
9,619
3 Stars
4,254
2 Stars
2,720
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Great!
on January 22, 2026
Posted by: Alih1030
from tn
Incredibly easy to navigate. It was significantly faster than if I'd been on my own and conveniently at home.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Awesome job!
on January 22, 2026
Posted by: Shayla8081
from West Virginia
Very easy to use! Fast, and Did not give me any issues!
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
To much info to enter
on January 22, 2026
Posted by: Tired of typingMF
from Florida
Always easy and fast. Why do I have to put in so many letterS???
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thanks for reaching out with your feedback, and we appreciate you taking the time to share your concerns. Your input helps us continue to improve.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
TurboTax is Quick and Easy
on January 22, 2026
Posted by: Lua98
from Utah
I just love everything about this platform. User friendly and it takes you through the process smoothly. Been using it 5 years in a row now. This is like our go to family tool.
Pros: I moved, I had a baby
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thank you for continuing to file with TurboTax. Your loyalty means a lot to us, and we're committed to delivering the reliable service you count on.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
Good for my simple tax returns, slightly deceitful
on January 22, 2026
Posted by: RhomeTX
from Rhome, TX
I've used TurboTax every year since I've entered the military. I've never had an issue with TurboTax until this year when deciding what product to use. It defaulted to TurboTax Expert Assist Deluxe but it is a bit deceitful that it says "start for free". I've never paid for any of the products except for the benefits at the end so in my mind I thought that this was it. I went all the way through my taxes only to realize I was getting charged for the TurboTax Expert Assist Deluxe and the benefits and had to start over using the Do It Yourself. Even choosing the Do It Yourself wasn't obvious and the text for choosing another option should be in larger text or a different graphic. Other than that I've liked using TurboTax throughout the years.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thanks for your feedback, and for choosing TurboTax to help with filing your taxes! We're pleased to hear that you had a good experience. We understand your concerns about the cost, and want you to know that we're constantly working to ensure our pricing reflects the value and support we aim to deliver.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo tax was very helpful
on January 22, 2026
Posted by: BJJankins
from LA
Very helpful going through the process. I used a free one last year and I am sure I was shorted because of it.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Nice
on January 22, 2026
Posted by: Spud11
from In.
Nice and I will probably use next year. Thank you.
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thank you for filing with TurboTax! We appreciate your review, and will be sure to use your feedback as we continuously improve our services.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love Turbo Tax
on January 22, 2026
Posted by: Super D1
from Mo
Love Turbo tax quick and easy and always accurate will use it again next year
Response from turbotax.intuit.comBy TurboTax Care Team, February 16, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com