Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,440 Reviews)
Rating breakdown 87,440 reviews
5 Stars
64,935
4 Stars
9,625
3 Stars
4,256
2 Stars
2,723
1 Star
5,901
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
1
TurboTax is Awful
on April 13, 2026
Posted by: JoeSm03
from MD
The process is generally a poor experience for the user; the application flow is poor/negligent. The "AI" generated information generates "Total Refund" different per application.
Pros: My employment status changed this year, I moved, I bought or sold investments, I had a baby
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Pretty Good
on April 13, 2026
Posted by: 25taxpayer
from Oregon, OR
Overall, was ok, just some of the ways the questions were phrased was done poorly. As well as they were not super up front about total costs, and whatnot.
Pros: I moved
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Easy but pricey
on April 13, 2026
Posted by: Ihatetaxes24
from Utah
IT's quite pricey for my return. I don't have a simple one, but it's aint complicated either. You've already prepared both federal and state but yet charge a ridiculous amount to file state also. I didn't s r human help...that I would pay more for. but this computer generated stuff that I type in myself.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
1099-NEC link to Schedule-C
on April 13, 2026
Posted by: Zackoden
from Louisiana
Everything is find until you have to link your 1099-NEC to Schedule-C/ The "double click to link" button doesn't work at all. Very frustrating and ruined my experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Best way to file simple taxes
on April 13, 2026
Posted by: Ellenor76
from 2609 Elizabeth Dr
Turbo tax is very straight-forward and easy to use. I love it.
Pros: I moved
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
It was good
on April 13, 2026
Posted by: D fire
from Texas
Liked the easy useage and the help portion. Keep it up
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
turbo tax
on April 13, 2026
Posted by: meshell15
from FL
great as always
easy to use. like all the helpful hints,
easy to use. like all the helpful hints,
Response from turbotax.intuit.comBy TurboTax Care Team, April 13, 2026
Our goal is to make filing as smooth as possible, and we’re glad the software helped you breeze through. Thank you for letting us handle the heavy lifting this year!
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Thank you Ellen for your great support!
on April 13, 2026
Posted by: Geno8
from FL
Ellen was very patient and knowledgeable during the entire time on the phone.
Response from turbotax.intuit.comBy TurboTax Care Team, April 16, 2026
It’s great to hear our tax experts could provide the clarity you needed. We take pride in matching you with pros who make the filing process feel manageable and secure.
Written by a customer while visiting turbotax.intuit.com