Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,471 Reviews)
Rating breakdown 87,471 reviews
5 Stars
64,953
4 Stars
9,631
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Turbo tax is easy to use.
on January 23, 2026
Posted by: Michcat66
from Michigan
I like filing my own taxes since mine are not complicated
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
Thank you for trusting TurboTax with your filing! Your input means a lot to us, and we're committed to using it to improve your experience.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Free Where?
on January 23, 2026
Posted by: ihateturbotax25
from Texas
The microtransactions at every step of the way are insane and unconstitutional.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Great Product
on January 23, 2026
Posted by: SysGen
from tn
I have used TurboTax for many years. It is easy to follow, guides me on new or unusual items, and is secure.
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
We genuinely appreciate that you continue to choose TurboTax. Thank you for being such a valued part of our community!"
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Love the ease of use and visuals
on January 23, 2026
Posted by: IW1999
from MA
Accurate, easy to use, simple transactions, and everything you need all in one place.
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
We appreciate your feedback and are glad to hear that the interface helped make your filing experience more comfortable. Thank you for trusting TurboTax with helping to file your taxes.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
misleading pricing
on January 23, 2026
Posted by: VPOH
from co
It said it was free but then it said $49 but then billed $88
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
We really appreciate your positive review and honest feedback. While we're glad our service met your expectations, we understand your concerns about the cost. Your input helps us continue improving and finding ways to offer even more value.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
4
turbo tax rocks
on January 23, 2026
Posted by: Kristiep71
from oh
Simple, easy and fast. Helpful and accurate!!!!!!!!!
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Turbo Tax is very easy to use
on January 23, 2026
Posted by: loism2396
from Massachusetts
First time using Turbo Tax Online as this year I had to since my old laptop on has MS Windows 10. It was very easy to use.
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
Thank you for sharing your feedback with us! We work hard to make TurboTax as intuitive and user-friendly as possible, and we're pleased to hear it made a difference for you.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Software easy, fees are ridiculous
on January 23, 2026
Posted by: ShelbyT1
from Kentucky
There are a lot of hidden fees this year, like charging additional money to direct deposit. I software is exceptionally easy to use but the hidden fees are starting to add up.
Written by a customer while visiting turbotax.intuit.com