Customer reviews from turbotax.intuit.com
TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Average customer rating
4.4
(87,471 Reviews)
Rating breakdown 87,471 reviews
5 Stars
64,953
4 Stars
9,631
3 Stars
4,259
2 Stars
2,725
1 Star
5,903
Customer Reviews for TurboTax - Online 2025 - Individuals & Homeowners - Federal Tax Return - Android, Apple iOS, Chrome, Mac OS, Windows [Digital]
Customer Rating
5
Love using Turbo tax
on January 23, 2026
Posted by: Susie ES
from Florida, FL
I love how easy it is, and quickly I can fill my taxes. i will recommended 100%.
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
We love to hear that the platform is easy to use! We're committed to keeping TurboTax simple, clear, and helpful for all of our customers.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Quick and easy!
on January 23, 2026
Posted by: Matty Pizz
from TX
I love how easy it is to file with Turbo tax! Fast and easy. 5 Stars
Response from turbotax.intuit.comBy TurboTax Care Team, March 4, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
3
Lost tax year
on January 23, 2026
Posted by: seriously1234567
from OK
I've used this app for years but I don't have access to 2024 taxes. IRS says they were filed. We received the refund. Turbo Tax has the W2 but says I never filed with them. I wouldn't even know how to do this without using Turbo Tax so I don't know why I can't find last years return.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
2
The price structure is misleading.
on January 23, 2026
Posted by: Corrie15
from TX
It is convenient and easy to use, but the fee structure is confusing. I will not be using this service again, because it cost way more than anticipated. I did not appreciate the unforeseen expense.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Fast and Easy
on January 23, 2026
Posted by: Turbo Tax Sara
from MA
Fast and easy. Explains everything and gets me the best refund
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
We're happy to hear that the interface made your filing process smoother. Your experience matters to us, and we appreciate you choosing TurboTax.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
Use every year with ease
on January 23, 2026
Posted by: Brightbri30
from Twin Falls. Idaho
I pick turbo tax every year due to ease. I will be back next year
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
We're so glad to have you with us year after year! Thank you for trusting TurboTax--we're honored to be your go-to for filing.
Written by a customer while visiting turbotax.intuit.com
Customer Rating
1
Hidden and unnecessary fees
on January 23, 2026
Posted by: MaybeNextOne
from Nebraska
Adding unnecessary fees go elsewhere. I just paid the 160$ at the end because I don't want to file again.
Pros: My employment status changed this year
Written by a customer while visiting turbotax.intuit.com
Customer Rating
5
GREAT
on January 23, 2026
Posted by: EMSEA67
from Louisiana
Great easy tool for taxes. Walks you through every step of the way.
Response from turbotax.intuit.comBy TurboTax Care Team, February 18, 2026
We're so pleased that the ease of use of our service stood out to you. Thank you for filing with TurboTax, and we will be sure to use your feedback to help make the filing experience even easier in the future.
Written by a customer while visiting turbotax.intuit.com